Lead Host - STK Restaurant
About The Position
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Requirements
- Hospitality oriented.
- Previous experience as a host/hostess in a upscale restaurant environment. Min. 2 years.
- Ability to stand and walk for extended periods.
- Strong organizational and multitasking abilities.
- Strong knowledge of programs and/or systems (Microsoft Office, OpenTable, etc.).
- Flexibility to work various shifts, including weekends and holidays.
- Fully Bilingual (English / Spanish)
Responsibilities
- Overseeing the host/hostess team and managing the guest seating process.
- Greeting guests warmly and escorting them to their tables.
- Managing the reservation system, ensuring accuracy and efficiency in seating arrangements.
- Handling guest inquiries, requests, and special seating preferences.
- Supervising and training host/hostess team members on proper guest interaction, seating procedures, and service standards.
- Motivating and supporting team members to deliver exceptional customer service.
- Maintaining a neat and organized host/hostess station.
- Monitoring dining room flow and anticipating guest needs to ensure a seamless dining experience.
- Collaborating with servers, kitchen staff, and management to coordinate table turnover and optimize seating efficiency.
- Resolving guest issues and complaints courteously and efficiently.
- Collecting guest feedback and communicating insights to management for continuous improvement.
- Upholding the restaurant’s standards for service excellence and hospitality.
- Assisting with administrative tasks such as managing reservations, updating guest profiles, and compiling seating reports.
- Following all company and safety policies and procedures; reporting accidents, injuries, and unsafe work conditions to the manager; and completing safety training and certifications.
- Developing and maintaining positive working relationships with others, supporting the team to reach common goals.
- Ensuring adherence to quality expectations and standards.
- Ensuring uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information.
- Performing other duties as assigned by the supervisors.
Benefits
- 401(k)
- Employer Contribution to 401(k)
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
