Host - Virginia Beach

Parker Hospitality•Virginia Beach, VA

5d•Onsite

About The Position

The Lead Host at a Parker Hospitality property is friendly yet professional, meticulous yet malleable and serves as the first and last point of contact with our guests. The Lead Host is engaging and polished and provides a high level of organization and hospitality to all guests at all times. S/he takes and maintains control over the flow of service by managing the arrival of guests and facilitating an enjoyable experience while upholding PH standards and values. S/he works with management to train and direct new hosts, communicating their progress. S/he keeps a pulse on and communicates the overarching sentiment at the host stand. Core Values: Find a Way - We will always find the best solution for all guests and team members Positive Passion - We will be optimistic in our passion for what we do Hospitality Excellence - We will exceed the expectations of those we serve Respect and Care - We will be respectful of our team, our community, and our guests Always Teaching, Always Learning - We will continue to teach, learn, and encourage creativity and development

Requirements

Must be at least 21 years of age.
Must be able to communicate and understand the predominant language(s) of the restaurants trading area.
Must possess leadership skills
Must have a minimum of 3 years of hospitality

Nice To Haves

College degree is preferred.
Education in hotel/restaurant management is desirable.
A combination of practical experience and education will be considered as an alternative
Proficient in the functions of the restaurants, service standards, staffing and employee management
Able to organize time effectively, forward plan and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately.
Ability to multitask and delegate duties when necessary
Ability to remain calm and organized in a high-volume environment
Ability to effectively communicate with staff and guests; additional language skills would be a distinct advantage and benefit
A genuine interest in and understanding of food and drink wine and cocktail knowledge is prefered
Experience with Open Table and/or Reserve

Responsibilities

Coordinate and manage all reservations, walk-ins and private event seatings, specifically during peak shifts
Strategize with management on optimal large party seating and placement
Make note of guests dietary and physical restrictions and communicate them accordingly
Initiate and maintain communication with management and BoH during high volume periods
Confidently, clearly and politely communicate with guests when delays and/or waits occur
Represent host stand during pre-shift and communicate important information to team
Engage with guests in a professional and warm fashion inside the restaurant and over the phone
Serve as leader of host stand, training and developing hosts, delegating duties and bringing issues to management
Ensure confirmed events are entered in Opentable with corresponding shift notes
Lead in building Opentable guest notes database per guidelines of GRM
Recognize frequent guests, key people in the industry and VIPs related to the company
Maintain a positive, pleasant attitude every shift.
Accept direction and constructive criticism from management.
Be able to work a variety of hours, days and shifts, especially weekends and increased work schedules when necessary.
Must be able to stand or walk for the majority of a shift.
Must be able to work at approximately 36 table/bar and reach 36.
Must be able to lift and carry sacks, boxes, product up to 50 pounds from floor to waist level, approximately 20 feet.
Must be able to reach (6 to overhead), bend, stoop, wipe.
Must be willing to perform other duties assigned as needed.