Lead Host | Kalamazoo Country Club

Greenleaf Hospitality Group•Kalamazoo, MI

4d•Onsite

About The Position

The Lead Host position at Kalamazoo Country Club involves managing interpersonal interactions with a strong focus on member needs and ensuring effective communication with all business contacts. This role requires understanding member service needs, maintaining a professional presentation, and engaging in continuous training for product knowledge and service standards. Key responsibilities include maintaining confidentiality of member information, organizing service steps for productivity, and accurately handling all financial transactions. The position demands the ability to take direction, learn quickly, and apply information for the benefit of the club and its members, all while working efficiently in a fast-paced environment and collaborating effectively with colleagues. Adherence to Greenleaf Hospitality Group policies and procedures is essential, as is the efficient resolution of member requests and the proactive delivery of personalized experiences. The Lead Host will answer questions about hotel and club outlets, amenities, and services, operate phones professionally, and manage the seating flow to maximize capacity and ensure proper section rotation. This role also involves organizing reservations, handling private party contracts, greeting members warmly, and communicating group contact needs for private events to staff. Assistance with event functions, from reservation and booking to contract and execution, is required, along with maintaining accurate event receipts and spreadsheets. Collaboration with the Event Coordinator and performing directed tasks are also part of the role, including selling club events effectively.

Requirements

2+ years of host / hospitality experience
Demonstrated ability to improve operational efficiency
A commitment to creating great experiences for our members and guests
Able to stand for long periods of time, up to 8 hours or more
Able to stoop and bend
Able to lift up to 40 pounds from time to time
Able to safely work with potentially dangerous chemicals and equipment
Able to comply with safety and health code standards
Able to handle responsibilities that require repetitive motion tasks

Responsibilities

Interpersonal skills with focused attention to member needs to deal effectively with all business contacts
Understand member's service needs
Excellent professional presentation and grooming
Responsible for continued training in product knowledge and service standards
Maintain confidentiality of member information and pertinent data utilizing and following PCI compliance
Organize and consolidate steps of service for maximum productivity
Handle all transactions effectively and correctly (including cash, credit cards, house charges, gift cards and room charges)
Take direction, learn, and utilize information for the benefit of the club & its members
Work quickly and efficiently in a fast paced environment
Work well with others and work together for common goals
Follow all Greenleaf Hospitality Group policies and procedures
Resolve all member requests in an efficient manner regarding all aspects of the club.
Productive and proactive in providing personalized member experiences.
Answer questions regarding all aspects of the hotel and club outlets, amenities and services, including current/ upcoming events
Effectively operate the phones with a pleasant and professional tone of voice
Maintain control of the seating flow within the club (maximizing club capacity & proper rotation of sections)
Organize and take reservations including private party contracts
Greet member to feel welcome and appreciated
Effectively communicate group contact needs for private events to all staff
Assist with event functions in all capacities, from reservation, booking, contract, and execution of event.
Maintain accurate event receipts and spreadsheets.
Work closely with the Event Coordinator and handle tasks as directed.
Work well with others and work together for common goals; responsible to obtain all menus needed to do job of selling events and sell club effectively