Lead Host - Levant Restaurant

The Condado Collection•San Juan,

13h•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. Levant Restaurant offers a unique dining experience curated by acclaimed Chef Michael White. Inspired by the Mediterranean, offering a unique menu infused with his signature style and a global palette, promising a remarkable gastronomic journey. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Requirements

Hospitality oriented.
Previous experience as a host/hostess in a upscale restaurant environment. Min. 2 years.
Ability to stand and walk for extended periods.
Strong organizational and multitasking abilities.
Strong knowledge of programs and/or systems (Microsoft Office, OpenTable, etc.).
Flexibility to work various shifts, including weekends and holidays.
Fully Bilingual (English / Spanish)

Responsibilities

Overseeing the host/hostess team and managing the guest seating process.
Greeting guests warmly and escorting them to their tables.
Managing the reservation system, ensuring accuracy and efficiency in seating arrangements.
Handling guest inquiries, requests, and special seating preferences.
Supervising and training host/hostess team members on proper guest interaction, seating procedures, and service standards.
Motivating and supporting team members to deliver exceptional customer service.
Maintaining a neat and organized host/hostess station.
Monitoring dining room flow and anticipating guest needs to ensure a seamless dining experience.
Collaborating with servers, kitchen staff, and management to coordinate table turnover and optimize seating efficiency.
Resolving guest issues and complaints courteously and efficiently.
Collecting guest feedback and communicating insights to management for continuous improvement.
Upholding the restaurant’s standards for service excellence and hospitality.
Assisting with administrative tasks such as managing reservations, updating guest profiles, and compiling seating reports.
Following all company and safety policies and procedures; reporting accidents, injuries, and unsafe work conditions to the manager; and completing safety training and certifications.
Developing and maintaining positive working relationships with others, supporting the team to reach common goals.
Ensuring adherence to quality expectations and standards.
Ensuring uniform and personal appearance are clean and professional.
Maintaining confidentiality of proprietary information.
Performing other duties as assigned by the supervisors.