Lead Host - Levant Restaurant
About The Position
The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. A unique dining experience created by renowned Chef Michael White, inspired by Mediterranean cuisine. It offers an exclusive menu infused with his distinctive style and a global palate, promising an extraordinary culinary journey. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We believe that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!
Requirements
- Hospitality-oriented.
- Previous experience as a host in a high-level restaurant.
- Minimum of 2 years of experience.
- Ability to stand and walk for extended periods.
- Strong organizational skills and ability to multitask.
- Solid knowledge of programs and/or systems (Microsoft Office, OpenTable, etc.).
- Flexibility to work various shifts, including weekends and holidays.
- Fully bilingual (English/Spanish).
Responsibilities
- Welcome guests warmly and escort them to their tables.
- Manage the reservation system, ensuring accuracy and efficiency in table assignments.
- Handle guest inquiries, requests, and special preferences.
- Supervise and train the host team on guest interaction, table assignment procedures, and service standards.
- Motivate and support the team to deliver exceptional service.
- Maintain the host station in a clean and organized manner.
- Oversee dining room flow and anticipate guest needs to ensure a seamless experience.
- Collaborate with servers, kitchen staff, and management to coordinate table rotation and optimize service efficiency.
- Resolve guest issues and complaints courteously and effectively.
- Gather guest feedback and communicate it to management for continuous improvement.
- Adhere to restaurant standards for service excellence and hospitality.
- Assist with administrative tasks, such as managing reservations, updating guest profiles, and preparing table assignment reports.
- Follow all company and safety policies and procedures; report accidents, injuries and unsafe conditions to the manager; and complete safety training and certifications.
- Foster and maintain positive working relationships with others, supporting the team to achieve common goals.
- Ensure compliance with quality standards and expectations.
- Ensure uniform and personal appearance are clean and professional.
- Maintain the confidentiality of company information.
- Perform other duties as assigned by supervisors.
Benefits
- 401(k) Plan
- Employer Contribution to 401(k)
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Paid Holidays
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
