Lead Host/Hostess- Upscale dining experience required $19+Tips

Landry's, LLC. • Houston, TX

1d • Onsite

About The Position

The Post Oak Hotel is seeking a Lead Host/Hostess to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Lead Host/Hostess will be responsible for greeting and welcoming guests according to Forbes’ standards for hotel dining and reservations, providing exemplary introduction to the Bloom & Bee restaurant as well as leading the team of hostess in their role duties.

Requirements

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• Minimum 2 years’ experience preferred 5-star hotel setting, as a lead hostess.
• Must have a working knowledge of Open Table and other data tracking tools.
• Excellent communication skills and problem resolution experience.
• Perform side work duties to ensure tables are ready for arrivals.
• Ability to work flexible schedules, including nights, weekends and holidays is required

Nice To Haves

• Previous hotel experience, luxury or Forbes experience preferred

Responsibilities

• Maintain expert knowledge of restaurant operations, including private dining, patio setups, full buyouts, and reservation systems.
• Train and onboard new hostesses, ensuring adherence to service standards, phone etiquette, and reservation procedures.
• Manage and optimize reservation systems (e.g., OpenTable) to maximize seating efficiency and occupancy.
• Oversee menu updates, including new and promotional offerings, ensuring accuracy across platforms and materials.
• Coordinate with events teams by handling inquiries and sending follow-up communications to potential clients.
• Organize seating arrangements for standard and special group needs, including table setups and arrangements.
• Ensure menus and front-of-house areas are clean, current, well-stocked, and maintained to high standards.
• Monitor dining room operations, including seating flow, guest safety, and overall service quality.
• Uphold performance excellence standards (e.g., Forbes Five-Star) and maintain strong communication and professionalism across the team.

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed