Lead Hospital Services Technician

Waste Management, Inc. (WM)•Jacksonville, FL

2d•Onsite

About The Position

Under management's direction, the Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange of waste containers for various Stericycle programs. This includes, but is not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. The Lead fills in for other Team Members who are on vacation, sick, leave, etc., and assists the Supervisor as needed, covering schedules and locations which may vary based on coverage required. The Lead is in charge for a shift, providing guidance, training, and coaching to other Technicians. The Lead is the primary Hospital Services worker contact for the customer.

Requirements

This position requires on-site presence at WMHS customer locations and compliance with all mandatory immunization requirements imposed by such customers.
2 years industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills or preferred education requirement
Driver's License
Must be able to lift up to 65 pounds and push and/or pull carts weighing as much as 500 pounds.
Strictly comply with all safety rules and protocols.
May be subject to drug and alcohol testing—including pre-employment screening, post-incident evaluations, reasonable suspicion checks, and random testing—in accordance with government regulations and company policies.

Nice To Haves

High School Diploma or GED (accredited)

Responsibilities

Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various WMHS programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding.
Installs product, resurveys accounts and assists Supervisor in asset/inventory management.
In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians. Trains, coaches and provides guidance to them.
Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded.
May travel to customers in assigned area to proactively resolve customer service questions and issues.
Maintains a rigid collection and service schedule. May assist with installs as required.
Communicates duty status on a defined scheduled.
Perform other duties and responsibilities, as assigned.