Lead Health Promoter

Mission Action•San Francisco, CA

4d•Onsite

About The Position

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. Mission Action is in its 40th year of operation with almost 150 employees and a budget of $14.5 million dollars. Casa Colibri is a 52-units supportive residential hotel for youth. We emphasize community building and resident participation. The Casa Colibri team provides tenants with opportunities to participate in a variety of community activities, utilizing group environments that will help them share and access information, develop positive support networks, and engage in the broader community. This position requires working onsite daily.

Requirements

At least 2 years of direct service experience in case management, health education, or a similar field.
Demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.
Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
Strong written and oral communication skills.
Ability to work both independently and as a member of a multi-disciplinary team.
Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
Ability to stay awake during any assigned shift, lift approximately 30 pounds, and navigate stairs and narrow workspaces.
A strong commitment to housing justice, as well as inclusive and multi-cultural programming.
At least 2 years of experience training and supervising staff required; program oversight/ management experience strongly preferred

Nice To Haves

Bilingual (written and oral) in Spanish preferred but not required.

Responsibilities

Screen all visitors and act as the first point of contact for residents and guests.
Trains, supervises, and evaluates full- and part-time Health Promoters
Establish a welcoming and client-centered environment, while demonstrating high quality customer service.
Oversee all building activity, providing support to challenging situations, crisis intervention, and de-escalation.
Respond to emergencies by following the appropriate organizational protocol.
Promote compliance of program policies and House Rules, documenting incident reports in a timely manner.
Provide health education and treatment adherence support to residents, many of whom will be managing their medications independently for the first time.
Consistently enforces all program policies for staff and program residents
Make regular reports to management using daily logs, forms, e-mail, and phone calls
Collaborate with the Clinical Social Worker to coordinate care, services, and referrals needed.
Assist with the coordination of house meetings and community activities.
Provide additional administrative support to the program and/or property management needs.
Participate in staff training, staff meetings, and staff development activities as requested.
Perform other duties as assigned.