Lead Health Plan Coordinator - Clinics
About The Position
The Lead Health Plan Coordinator will serve as the point of contact for the front office staff with duties including but not limited to creating work schedules, assigning, and reassigning front office and HPC tasks, orient and train new employees, model efficient and effective work practices, provide informal assessment of worker’s performance to supervisors and managers. These duties are in addition to the regular duties of a Health Plan Coordinator which include implementing and coordinating procedures and functions related to patient admission, billing, and insurance authorization in various departments.
Requirements
- N/A
- 6 months Health Plan Coordinator experience or similar clinical administrative or coordinating role.
- Professional appearance and personal conduct for the employee's particular job.
- Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
- Excellent customer service and interpersonal skills.
- Ability to work independently with efficiency and confidence.
- Excellent telephone, written and verbal communication skills.
- Experience in working with multiple tasks with many interruptions.
- Organization skills and ability to prioritize duties to meet deadlines.
- Ability to develop skills in the use of computerized hospital information/ordering system - “order communications.”
- Demonstrates ability to problem solve.
- Prioritizes daily tasks to be completed while providing necessary reception support.
- Provides efficient link between staff and customers to ensure proper procedures are completed.
- Demonstrates ability to receive feedback or seek guidance when appropriate.
Nice To Haves
- Associate degree in Business or related field.
- Two (2) years’ experience in medical office or insurance billing.
- 1-2 years of experience in a leadership role.
- Ability to type 50wpm preferred.
- Bilingual skills in English/Spanish.
- Moderate level computer knowledge and skills with proficiency in Word and Excel.
- Experience with medical terminology, insurance referrals and authorizations.
Responsibilities
- Organizes and administers front office staff schedules.
- Facilitates front office meetings including creating the agenda.
- Assists with the hiring, orientation, and training of new employees.
- Maintains resource documents (i.e. procedure manuals, reference books, user manuals, etc. and knows where and how to look up policy/procedures on portal).
- Responsible for all timecard duties for front office staff including processing tee forms and approvals.
- May be asked to attend monthly clinic leadership meetings.
- Stays up to date on insurance changes and communicates these to staff.
- Additional duties related to the lead position assigned by the supervisor/manager.
- Responsible for completing all Health Plan Coordinator duties as well.
- Attends monthly full clinic/staff meeting.
- Participates in quality improvement for increasing patient satisfaction with department services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
