Lead HCM Consultant

HCM Unlocked•Boca Raton, FL

1d•Remote

About The Position

We are seeking a Lead HCM Consultant to lead new client onboarding for our Managed Payroll services. This is a full-time, remote position. This role ensures new client engagements are set up for long-term success. This role is responsible for creating exceptional first impressions while ensuring a comprehensive understanding of each client's payroll environment, business processes, compliance requirements, and payroll operational nuances. This position works closely in collaboration with internal project teams, including Managed Payroll and HR, to drive alignment, ensure timelines are met, and deliver a high-quality client experience. The ideal candidate thrives in a fast-paced environment, combines strong payroll expertise, operational acumen, and consultative skills to influence both clients and internal managed payroll teams.

Requirements

5+ years of experience in payroll operations, implementations, or managed payroll services
Strong ability to manage multiple projects and priorities
Experience working in cross-functional, collaborative environments
Proven ability to work independently with minimal supervision
Excellent communication, presentation, and stakeholder management skills
Strong attention to detail and process-driven mindset

Nice To Haves

Experience supporting payroll transitions or implementations
Familiarity with SharePoint, ZOHO or similar collaboration tools
Knowledge of multi-vendor payroll and HR systems
Experience creating SOPs and process documentation
Consulting or client-facing advisory experience

Responsibilities

Leads discovery, process assessment, documentation, configuration guidance, and transition planning to ensure clients are successfully onboarded and positioned for long-term success.
Identifies opportunities for process improvement, compliance enhancements, operational efficiencies, and payroll best practices.
Lead client payroll intake (discovery) sessions to gather requirements and document current-state processes including client payroll operations, workflows, policies, and procedures.
Act as a strategic advisor to clients on payroll leading practices, compliance, and process efficiency
Summarize findings and present recommendations to internal Managed Payroll teams
Manage end-to-end payroll transition activities, ensuring smooth onboarding and timely delivery
Educate clients on managed payroll service models, roles/responsibilities, and optimal operating structures
Collaborate with internal stakeholders (Managed Payroll, HR, project teams) to align on timelines, resources, and deliverables
Create and maintain payroll calendars and payroll trackers for each client
Identify opportunities to simplify, standardize, and improve client payroll processes
Provide proactive recommendations on risk mitigation, controls, and governance
Set up and manage SharePoint access and collaboration tools for all stakeholders
Conduct payroll shadowing sessions (observe, process, and prepare for handoff)
Ensure successful knowledge transfer and transition to Managed Payroll after onboarding including post-go-live stabilization activities as needed.
Ensure clients experience a smooth and seamless handoff into long-term service delivery.
Serve as the primary point of contact during onboarding
Present and guide clients on standard tools and communication methods
Provide ad hoc payroll consulting support, including temporary payroll processing
Develop Managed Payroll Standard Operating Procedures
Manage multiple client transitions simultaneously while maintaining quality and deadlines
Drive continuous improvement initiatives across intake and managed payroll processes
Identify additional opportunities in which HCM Unlocked can provide value within the HCM operation for the client.