Lead Guest Services Team Member

Pilot Company•Gilman, IL

18d

About The Position

The Lead Guest Services Team Member processes merchandise and fuel transactions while leading a shift of one to two cashiers. The role supports guests and team members, maintains an organized and clean work area, and may assist with other travel center functions such as maintaining the deli, cleaning showers and restrooms, stocking, and making coffee. The position follows company and local policies and procedures and helps ensure high-quality guest service.

Responsibilities

Lead a shift of one to two cashiers in processing cash, credit, and debit transactions.
Complete end-of-shift reports and closing procedures.
Follow company and local guidelines for selling restricted merchandise, including alcohol and tobacco.
Maintain an organized and clean work area.
Use suggested selling methods to promote and sell products.
Deliver quality service to every guest.
Handle guest complaints and issues according to company processes and guidelines; resolve team member conflicts and communicate issues to management.
Determine break schedules and team member placement during the shift.
Assist with other travel center functions, including maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
Model behaviors that support the company’s common purpose and ensure guests and team members are supported.
Ensure activities comply with applicable rules, regulations, policies, and procedures.
Complete other duties as assigned.