Lead Guest Services Team Member

Pilot Company•Dothan, AL

14h•Onsite

About The Position

The purpose of this job is to process merchandise and fuel transactions. This role involves leading a shift of one-to-two cashiers, completing end-of-shift reports, and ensuring compliance with company and local guidelines for restricted merchandise. The Lead Guest Services Team Member is also responsible for maintaining a clean work area, using suggestive selling techniques, handling guest complaints, determining break schedules, and assisting with other travel center functions. Additionally, this role requires modeling behaviors that support the company's common purpose and ensuring all activities comply with relevant rules and regulations.

Requirements

Process merchandise and fuel transactions
Process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines
Resolve team member conflict
Communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company’s common purpose
Ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures

Responsibilities

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned