Lead Guest Services Team Member

Pilot Company•Tucson, AZ

1h•$15 - $21

About The Position

The Lead Guest Services Team Member processes merchandise and fuel transactions and leads a shift with one to two cashiers. The role includes completing shift reports and closing procedures, providing quality guest service, and supporting other travel center operations as needed. The team member follows company and local requirements for restricted merchandise, resolves guest and team-member issues in accordance with company procedures, and ensures activities comply with applicable policies and regulations.

Responsibilities

Lead a shift of one to two cashiers processing cash, credit, and debit transactions.
Complete end-of-shift reports and closeout procedures.
Follow company and local guidelines for selling restricted merchandise, including alcohol and tobacco.
Maintain an organized and clean work area.
Use suggested selling methods to promote and sell products.
Ensure quality service is delivered to every guest.
Handle guest complaints and issues by following company processes and guidelines; resolve team-member conflicts and communicate issues to management.
Determine break schedules and team-member placement during the shift.
Assist with other travel center functions, such as maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
Model behaviors that support the company’s common purpose and ensure guests and team members are supported at the highest level.
Ensure all activities comply with rules, regulations, policies, and procedures.
Complete other duties as assigned.