Lead Guest Services Associate

Marriott Vacations Worldwide•Williamsburg, FL

1d•Onsite

About The Position

At Marriott Vacations Worldwide (MVW), the Lead Guest Services Associate assists in providing Owners/guests with experiences and events to create memorable vacation memories. MVW is a leading global vacation company with over 20,000 associates worldwide, operating 7 iconic brands and approximately 120 Vacation Ownership Resorts, serving over 700,000 Owner families with a 90%+ Guest satisfaction score. The company also manages over 3,200 affiliated resorts in more than 90 countries and territories with approximately 1.6 million exchange network members. MVW aims to make vacation dreams come true in a supportive, friendly, and beautiful work environment, emphasizing fulfilling work and lives for its associates.

Requirements

Available to work various shifts, holidays, and both weekend days.
Valid Driver's License required.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
Be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
Assists management with training new associates or hourly duties as needed.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.

Benefits

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Free on-site parking
Uniform laundering (Front Office, Engineering, and Housekeeping)
40% discount at all on-site Food & Beverage outlets
Complimentary soft drinks during each shift
Work shoe credit through Shoes for Crews twice a year
Company branded coat/jacket for outdoor and travel roles
Hats and sunscreen are provided, as needed
Bi-annual team building events
“Way to Go” Incentive - $5 per name mention deposited onto Wisely card
Quarterly celebrations
Associate of the Month
Associate Appreciation Week
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)