Lead Guest Experience Associate
About The Position
This recruitment will be used to fill one (1) full-time vacancy at the idea Museum. This recruitment will also be used to establish an eligible list to fill potential future vacancies. A Lead Guest Experience Associate is primarily responsible for monitoring museums and Guest Experience Associates; monitoring the opening and closing of the museum and related activities; assisting with training, supervising, supporting, and evaluating of part-time staff, volunteers, and interns that includes monitoring staff schedules and coordinating breaks and rest periods; coordinating and communicating room set-ups and transitions; and assisting with activity, workshop, and class preparation. This position supports all activities related to the guest experience including the support of museum admissions, group visits, classes and programs enrollments, and the general administrative tasks in these areas including communicating and assisting visitors and guest experience staff and responding to concerns; maintaining the safety and security of the gallery and being the primary point of contact during emergencies; greeting and orienting groups, class participants, and birthday party attendees; and effective communication between Guest Experience Associates and administrative staff. This class performs related duties as required. This class performs all the duties of the Guest Experience Associate; however, it is distinguished from these classifications by the lead supervision responsibilities. This class is supervised by an Office Supervisor or Museum Education Curator who reviews work through conferences, meetings, observations, participant feedback, and overall results achieved.
Requirements
- Graduation from an accredited college or university with an Associate’s Degree in Museum Studies, Art, Art History, Science, Social Science, Business, Education, Child Development, or related fields.
- 1 - 3 years of customer service, office clerical, cash handling, and/or public contact work.
Nice To Haves
- Graduation from an accredited college or university with a Bachelor’s degree in Museum Studies, Art, Art History, Science, Social Science, Business, Education, Child Development, or related field.
- 6 months - 1 year of lead or supervisory experience.
- A minimum of one year with the City of Mesa as a Guest Experience Associate.
Responsibilities
- Monitoring museums and Guest Experience Associates
- Monitoring the opening and closing of the museum and related activities
- Assisting with training, supervising, supporting, and evaluating of part-time staff, volunteers, and interns
- Monitoring staff schedules and coordinating breaks and rest periods
- Coordinating and communicating room set-ups and transitions
- Assisting with activity, workshop, and class preparation
- Supporting museum admissions, group visits, classes and programs enrollments
- Performing general administrative tasks in these areas
- Communicating and assisting visitors and guest experience staff
- Responding to concerns
- Maintaining the safety and security of the gallery
- Serving as the primary point of contact during emergencies
- Greeting and orienting groups, class participants, and birthday party attendees
- Ensuring effective communication between Guest Experience Associates and administrative staff
- Performing all the duties of the Guest Experience Associate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
