Lead Government Support Analyst

Icertis

4h

About The Position

The Support Analyst is a junior, operations-focused role responsible for
ensuring accurate support operations, metrics, and case governance across
multiple systems. This role serves as the operational backbone of the Public
Sector Support organization, owning data quality, reporting, and accountability
across SAP support solutions, Icertis Public Sector ServiceNow, and Icertis Core
ServiceNow.

You’ll play a key role in ensuring timely ticket acknowledgment, tracking
delinquent cases, maintaining support metrics, and driving operational
discipline in a highly regulated, security-sensitive environment.

Icertis is the global leader in AI-powered contract intelligence. The Icertis
platform revolutionizes contract management, equipping customers with powerful
insights and automation to grow revenue, control costs, mitigate risk, and
ensure compliance - the pillars of business success. Today, more than one third
of the Fortune 100 trust Icertis to realize the full intent of millions of
commercial agreements in 90+ countries.

Who we are:  Icertis is the only contract intelligence platform companies trust
to keep them out in front, now and in the future. Our unwavering commitment to
contract intelligence is grounded in our FORTE values—Fairness, Openness,
Respect, Teamwork and Execution—which guide all our interactions with employees,
customers, partners, and stakeholders. Because in our mission to be the contract
intelligence platform of the world, we believe how we get there is as important
as the destination.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees