Lead Golf Cart Attendant

Omni Hotels & Spas•Frisco, TX

3d•Onsite

About The Position

The Golf Cart Attendant Lead is responsible for giving the highest level of service to our members and guests. This role involves leading the Player Services Team in daily operations, ensuring exceptional guest experiences, and maintaining the cleanliness and organization of golf facilities and equipment.

Requirements

Familiar with playing golf and a working knowledge of the game.
Must be able to work in all weather conditions.
Must be available to work days, evenings, weekends, and holidays.
Must be able to lift 60 pounds and stand for long periods of time.
Must be able to safely operate golf carts.
Must be able to work independently and as part of a team.

Responsibilities

Greet every guest enthusiastically and professionally, creating a welcoming first impression that reflects the hospitality standards of Omni Hotels and the resort.
Assign and delegate daily responsibilities to the Player Services Team (bag drop, bag room, practice range, cart staging) to position the team for operational success.
Monitor and uphold daily service standards for the Player Services Team, providing guidance and accountability as needed.
Take initiative and leadership in daily tasks to ensure guests have an exceptional and memorable golf experience.
Maintain constant and professional communication with the Golf Professional Supervisor, reporting team needs, operational challenges, and opportunities to enhance the guest experience.
Serve as a communication liaison between the Golf Staff and the Player Services Team, ensuring information is accurately relayed and executed.
Oversee all operations at the Bag Drop Podium, ensuring smooth guest flow, proper club handling, and consistent service delivery.
Perform a variety of operational duties within the bag room, including meticulous club cleaning, proper tagging, and safely transferring guest clubs to designated locations throughout the facility.
Clean, stage, and prepare golf carts to ensure they are fully stocked, presentable, and ready for guest use at all times.
Assist in the coordination and execution of outside services for golf tournaments and special events, ensuring seamless logistics and guest flow.
Actively participate in daily stand-up communication meetings to stay informed of course activity, tournament schedules, special guest requests, and operational priorities.
Proactively and effectively address guest opportunities and service needs, resolving concerns promptly while always ensuring a positive guest experience.
Maintain a consistent and professional personal appearance and workspace presentation in accordance with Omni Hotels’ grooming and operational standards.
Safeguard all resort and guest assets, with special attention to the security and proper handling of guest golf clubs, rental equipment, and facility property.
Provide ongoing detailing, cleanliness, and maintenance of golf course equipment and facilities, including golf carts, workstations, practice range areas, and trash receptacles.
Maintain organization and cleanliness within the cart barn, ensuring efficient workflow and equipment accessibility.
Ensure Clubhouse front drive, entrance, and surrounding areas remain clean, orderly, and guest-ready throughout the day.
Represent the Resort in a professional, courteous, and service-oriented manner in all interactions with guests and team members.
Complete and maintain the daily updates sheet, accurately documenting daily activities, issues, and operational notes.
Manage and oversee the weekly tip distribution process for the Player Services Team with accuracy, fairness, and discretion.