Lead Genesys Developer

MSP•Plano, TX

3d•Onsite

About The Position

Genesis10 is seeking a Lead Genesys Developer for a contract position with a Global Financial Institution in Plano, TX. This is a 12+ month contract. The role involves leading the architecture, design, development, and implementation of enterprise Contact Center solutions, with a primary focus on migrating from Genesys Engage to Genesys Cloud CX. The ideal candidate will act as a lead developer, responsible for designing and building customer-facing IVR applications, intelligent routing strategies, and custom integrations.

Requirements

8+ years of Development experience in Genesys
Strong hands-on experience with Genesys Cloud CX (PureCloud), Genesys Engage (PureEngage), and Genesys Connect (PureConnect)
Experience with Architect Flows, IVR Development and Scripting, and Routing Strategy Design (IRD)
Proficiency in Call Flow Engineering, Reporting and Analytics, and Omnichannel Contact Center Solutions
Experience with Java, Python, JavaScript, and JSON/XML

Responsibilities

Lead the architecture, design, development, and implementation of enterprise Contact Center solutions utilizing Genesys Cloud CX and Genesys Engage platforms
Design and build customer-facing solutions including IVR applications, self-service capabilities, intelligent routing strategies, omnichannel engagement, and customer journey orchestration
Serve as the Lead developer for Genesys Engage to Genesys Cloud CX migration and modernization initiatives
Develop integrations between Genesys platforms and enterprise applications, CRM systems, and third-party services
Design and implement custom solutions using Genesys Cloud APIs, SDKs, Data Actions, Web Services, and integration frameworks
Create scalable, secure, resilient, and highly available Contact Center architectures
Produce technical specifications, architecture diagrams, solution designs, and implementation artifacts
Collaborate with business stakeholders, product owners, and technical teams to deliver end-to-end solutions
Provide technical leadership throughout the software development lifecycle
Drive platform modernization, cloud transformation, and continuous improvement initiatives
Troubleshoot and resolve complex application, platform, and performance issues

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)