Lead Gallery Host (Front Desk Supervisor)

EXCHANGE HOTELS MANAGEMENT•Enterprise, NV

5d•Onsite

About The Position

At Hyatt Place Las Vegas in Silverton Village, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Lead Gallery Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

Requirements

High School Diploma or GED
Six months experience as a Gallery Host at Hyatt Place
Completion of all First Place Training Modules
Schedule flexibility - must be able to work any shift
Outstanding customer service skills
Ability to work well with other team members
Night Auditor experience Required
Identification that establishes identity
Identification that establishes the right to work in the United States
Possession of /or ability to possess a Health card
Regular use of a computer and different software programs.
Basic math and spelling skills.
Ability to demonstrate good organizational skills.
This position requires sufficient experience, education and job knowledge to meet current business needs

Nice To Haves

A desire and the ability to grow into a management role is preferred

Responsibilities

First contact for guest concerns
Training of all new Gallery Hosts
Conduct huddles to ensure clear communication of the days’ events to all Gallery Hosts
Food & Beverage inventory and ordering
Oversee FIFO (first in/first out) process with Food & Beverage
Conduct property tours for new hires and clients as necessary to assist the Sales department
Oversee group reservations to ensure that they are pre-assigned and pre-keyed
Initiate boards for Housekeeping in the morning
Walk through of public areas and kitchen with follow up report/checklist to management
Responsible for overseeing proper meeting room set up/tear down for internal and external clients
Act as Manager on Duty in the absence of management
Inventory control of Gallery Host Stand supplies and kitchen supplies
Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Managers.
Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance on all scheduled shifts is considered an essential function of the job.
Arriving on time for all scheduled shifts is considered an essential function of the job.
Other duties as assigned.