Lead Funeral Home Transfer Care Specialist

Foundation Partners Group•Denver, CO

9h•Onsite

About The Position

The Lead Transfer Care Specialist's primary responsibility is to initiate the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service.

Requirements

Must be 21 years or older.
Availability to work nights, weekends, and on-call shifts with no regular hours as needed.
Strong communication skills and high levels of compassion and integrity.
Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude.
Professional appearance and dress.
Maintains composure in challenging situations with compassion and kindness.
Ability to lift more than 100lbs safely.
Valid state-issued driver's license with a clear driving record.

Responsibilities

Initiate the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service.
Contribute to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files.
Partner with transfer care supervisor, transfer care manager, and care center manager to ensure smooth implementation of any new company initiative and procedures.
Assist peers and supervisors in ensuring all open tasks are completed promptly.
Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met.
Learn to operate new office technologies as they are developed and implemented.
Manage deliverables, organize and coordinate workflow, manage multiple tasks, deadlines, and projects.
Maintain customer service standards as implemented for appropriate brands.
Carry out other projects and duties as assigned, i.e., car washing, building and equipment repair, laundry, building boxes, and cremation containers.
Complete all company assigned learning assignments, including compliance management, i.e., OSHA, workplace harassment prevention.
Partner with peers to ensure administrative components are completed accurately and timely.
Support coordination of and participate in assigned staff meetings.
Oversee and ensure fleet is always shown ready and assist with maintaining overall cleanliness, proper fueling, track of mileage, scheduled maintenance, and stocking of supplies.
Assist Team Members with tasks as needed, including filling in for hearse drivers as needed.
Maintain the more astonishing logs, inventory tracking, vehicle mileage, and scheduled maintenance logs.
Oversee staffing to meet business needs, onboarding and training of all new hires, scheduling, coaching, and development, and openly communicate to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations.
Greet and interact with customers, handling inquiries and directing them according to specific needs, answer phones, field questions, and use phone etiquette as outlined by the company.
Ensure proper paperwork is completed timely and in accordance with relevant laws and regulations.
Utilize system and technology provided by the company.
Perform initial and subsequent transfers of decedents from the place of death to the care center, and from the care center to the place of memorial and service.
Adhere to all regulations and procedures with the transfer of the decedent, i.e., tag and process decedent appropriately, including logging of personal effects.
Maintain a professional appearance, including dressing brand appropriately.