Lead Fulfillment Operations

Fanatics Commerce•Las Vegas, NV

13d•Onsite

About The Position

The Lead Fulfillment Ops serves as an Athlete advocate within Fanatics Commerce's fulfillment operations, engaging internal Athletes to support department goals and remove barriers that stand between the team and daily performance targets. Working under the direction of a Shift or Department Manager, this role directs workflow, supports the orientation and training of new hires, and partners hands-on with a team of 25–30 workers to deliver consistent production results. The Lead Fulfillment Ops delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Requirements

Demonstrated ability to oversee and support a team of 25–30 workers in a warehouse or fulfillment environment, directing workflow and holding team members accountable to daily performance standards.
Strong communication and interpersonal skills, with the ability to relay instructions clearly and build effective working relationships across all levels of the operation.
Strong organizational skills with the ability to multitask and manage competing priorities in a fast-paced, high-volume environment.
Proven problem-solving ability and the initiative to identify barriers and drive resolution with minimal supervision.
Ability to operate computerized scanning equipment and PC-based programs used in warehouse management and production tracking.
Ability to stand 8–10 hours per day, lift up to 25 lbs frequently, and walk up to 10 miles daily in a warehouse environment.
Flexibility to work varying schedules, including overtime as needed, in support of shift and departmental goals.

Responsibilities

Partner with Shift Managers and Department Managers to align on workflow priorities, shift goals, and performance targets across functional areas.
Identify operational barriers affecting Athletes and functional teams, escalating and resolving issues in real time to keep the shift on track.
Oversee and support a team of 25–30 Athletes, providing day-to-day direction, motivation, and accountability to drive individual and collective production success.
Support the orientation and training of new-hire Rookies, ensuring they are set up with the knowledge and tools to meet performance expectations from day one.
Ensure daily production and fulfillment output meets shift goals so that fans receive their orders accurately and on time.
Work hand-in-hand with Athletes to maintain quality and throughput standards that directly support the fan experience.
Uphold Fanatics' Code of Conduct and Core Values, modeling the behaviors that reflect a commitment to both teammates and fans.
Communicate clearly and proactively with team members and supervisors to resolve issues before they impact fan-facing outcomes.
Identify and surface operational barriers quickly, applying sound judgment and problem-solving skills to resolve them without waiting for step-by-step instruction.
Operate computerized scanning equipment and PC-based programs to track, manage, and optimize workflow in real time.
Seek continuous improvement opportunities within the shift, recommending process adjustments to the Shift or Department Manager as appropriate.
Adapt readily to changing priorities, workloads, and tools in a fast-paced warehouse environment.
Direct workflow as established by the Shift or Department Manager, maintaining accountability for shift-level goals and ensuring execution stays on plan.
Demonstrate strong initiative by moving proactively onto further tasks with or without explicit instruction, keeping the team moving forward at all times.
Maintain reliable attendance and punctuality, setting the standard for the Athletes on the team.
Perform additional duties as assigned, remaining flexible and committed to supporting overall department operations.
Apply AI and technology to improve efficiency, quality, and outcomes.
Use data and digital tools to inform decisions and enhance performance.
Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
Contribute to a culture of innovation and continuous improvement.