Lead Front Office Coordinator

Aspire Fertility Austin•Tampa, FL

2d•Onsite

About The Position

The Lead Front Office Coordinator in South Tampa is responsible for overseeing the daily operations of the front office, ensuring excellent customer service and supporting the administrative functions of the organization. This role involves managing client interactions and coordinating various administrative tasks to facilitate smooth and efficient office operations.

Requirements

High School Diploma or GED, required.
At least 2 years of administrative medical office experience REQUIRED

Nice To Haves

Experience with Electronic Medical Record (EMR) system strongly preferred
Fertility experience is preferred

Responsibilities

Advises Office Manager on operational matters affecting RMG; recommends a solution as appropriate; implements as approved
Demonstrates ability to deal directly with other department leaders at the clinic to build consensus, establish trust, and foster a positive culture
Coordinates and oversees special projects and educational events
Liaises with Administrative Services Manager and external IT Companies to investigate, determine, and assist in solving the nature of software and hardware issues
Greet and assist patients, visitors, and employees in a courteous and professional manner.
Collect insurance information and co-payments from patients.
Answer live calls, assist in PracticeEdge messages, and NPS chat daily as able.
Manage physicians' calendars and coordinate appointments, meetings, and events.
Monitor and manage office supplies, ensuring timely reordering and budget adherence.
Provides coverage for the Medical Records Coordinator when needed.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance.
FREE employee-only healthcare coverage option is also available.
Comprehensive fertility benefits, adoption assistance, and surrogacy support
Generous maternity, paternity, and partner leave
18 days of PTO annually
11 paid holidays, including one floating holiday
401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account
Health Savings Account (HSA) with regular employer contributions
Employee Referral Program
Continuing education reimbursement
Dedicated time off for professional development
Premium Calm Health app subscription
Employee Assistance Program (EAP) with SupportLinc for emotional well-being and work-life resources
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance