Lead Front Desk Coordinator- Bethlehem, PA

St. Luke's University Health Network • Bethlehem, PA

10d • Onsite

About The Position

The Lead Front Desk Coordinator performs, organizes, and prioritizes all administrative functions. In conjunction with the Facility Director and Front Desk Manager, the Lead Front Desk Coordinator is responsible for overseeing all front desk staff and any additional administrative functions through the clerical departments.

Requirements

• High School diploma or equivalent required.
• A minimum of five years’ experience as a Medical Receptionist in the health care field.
• Excellent customer service and interpersonal skills required (office setting preferred).
• General computer experience with data entry required.
• Knowledge of medical terminology required.

Nice To Haves

• Bachelor’s Degree in Business or other health related field preferred.
• Previous Rehabilitation experience preferred.
• Insurance background preferred.
• Previous experience with Epic is a plus.

Responsibilities

• Meets all essential requirements and can completely function as a Front Desk Coordinator
• Provides supervision and guidance to designated staff, including developing and coordinating administrative activities.
• Oversees all required clerical functions, provides feedback and improvement suggestions in the clinics’ workflow and efficiency.
• Assist the Front Desk Manager in staffing, maintaining, and overseeing all secretarial personnel.
• Helps in the training of new hires and any additional training requests from current Front Desk Coordinators.
• Assists, on an as directed basis, the Front Desk Manager in maintaining and completing all Epic registration, account, and claim edit work queues.
• Acts as a point person or contact for Front Desk Coordinators to contact regarding questions and problems.
• May assist the Front Desk Manager in periodic site visits
• Dispense information and answers questions regarding the facility and its services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED