Lead Front Desk Associate

Seabreeze Management Company Inc•Paradise, NV

22h•Onsite

About The Position

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity. At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live. The Front Desk Lead Concierge is responsible for delivering an elevated, white-glove service experience within a luxury high-rise community governed by a Homeowners Association (HOA). This role oversees all front desk operations, ensures strict adherence to HOA policies, and acts as a key liaison between residents, guests, the HOA Board, and property management. The Lead Concierge sets the tone for service excellence, discretion, and professionalism while leading and developing the concierge team.

Requirements

Effectively coordinate multiple projects, use time management skills and exercise independent judgment
Expert written and oral communication skills
Strong internal/external customer relation skills required to communicate effectively with all levels of management, employees, homeowners, and other stakeholders
Work with confidential/sensitive information and use diplomacy in communicating such information
Effective project management and follow up skills
Professional image or business image per policy
Effectively and efficiently handle shifting priorities and deadlines
Meet scheduling and attendance requirements per policy and the position
Professional image or business image per policy, and personal etiquette
Organizational, planning, project management, time management, and problem-solving skills
White-glove service delivery
HOA compliance and policy enforcement
Leadership and team development
Conflict resolution and de-escalation
Attention to detail and organization
Professional judgment and discretion
Multitasking in a high-demand environment
Strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing

Responsibilities

Deliver personalized, anticipatory service to residents in alignment with luxury hospitality standards
Serve as a primary point of contact for resident inquiries, requests, and concerns
Build strong, professional relationships with residents while maintaining boundaries and discretion
Support residents reservations, transportation
Uphold confidentiality regarding residents, board members, and building operations
Enforce HOA rules, regulations, and community standards consistently and diplomatically
Assist with implementation of HOA policies, communications, and directives
Oversee all front desk activities including guest registration, access control, deliveries, and package management
Ensure building security protocols are followed, including visitor access and vendor entry procedures
Coordinate closely with security, valet, maintenance, and management teams
Manage reservations for amenities per HOA guidelines
Maintain a pristine, professional lobby and front desk presence at all times
Supervise, train, and mentor concierge/front desk staff to uphold five-star service standards
Prepare schedules and ensure appropriate staffing coverage for a 24/7 operation
Provide performance feedback and support staff development
Maintain accurate logs
Coordinate with approved vendors and ensure compliance with HOA vendor policies
Monitor front desk systems, records, and communication logs for accuracy
Address concerns, complaints, and conflicts with professionalism and HOA Management
Partner with HOA management on escalated issues and ensure timely follow-up