Lead Food Services Team Member

Pilot Company•Holland, MI

15h

About The Position

The Lead Food Services Team Member provides operational support to the restaurant management team. The position supervises restaurant activities during non-peak service hours and other hours as needed, while also working hourly positions. It helps ensure restaurant operations meet Brand and Pilot Travel Centers (PTC) standards for hospitality, speed of service, food preparation, cash handling, cleanliness, safety, product availability, and marketing execution.

Responsibilities

Maintain Brand and PTC restaurant operational standards.
Execute the shift plan and follow up on assigned tasks.
Assist the management team and work hourly positions.
Monitor food preparation, register procedures, and cash-handling policies and processes.
Meet hospitality and Speed of Service (SOS) goals according to Brand and PTC standards.
Provide direction to team members during the shift.
Ensure restaurant cleaning processes and methods are followed.
Monitor labor usage and break policies according to Blue Cube.
Adhere to restaurant plans and objectives set by the Restaurant General Manager.
Assist with training and cross-training team members as directed.
Follow Brand and PTC processes and policies.
Maintain safe working conditions by following safety and security policies and processes.
Ensure team members follow Brand and PTC dress code standards.
Follow Brand maintenance processes and methods.
Advise the Restaurant General Manager about performance or discipline problems.
Ensure acceptable execution of suggestive selling, product, food safety, and cleanliness standards.
Ensure compliance with Brand and PTC marketing requirements and that products are available and fresh.
Perform other duties assigned by management.