Lead Food Service Worker - SF1

Mass General Brigham•Boston, MA

5d•$18 - $27•Onsite

About The Position

Schedule: 6:30am-3pm, Saturday and Sunday. The Lead Food Service Worker performs a variety of functions related to the safe assembly, distribution and service of food for Hospital patients, visitors and staff.

Requirements

High School Diploma or Equivalent required
Servsafe Food Handlers Certification - Servsafe National Restaurant Association preferred
A minimum of two years experience with room service dining. required
A minimum of one year experience at BWFH as a Food Service Worker required
Staff adheres to all I C.A.R.E. Standards.
Must be able to read menu items in English (exception is the pot-washer position).
Must be able to communicate in English (exception is the pot-washer position).
Must be able to juggle multiple tasks in a fast-paced environment.
Work requires ability to push trucks and carts with food and supplies.
Must be proficient in all trayline and room service positions.
Has demonstrated good rapport with nursing.
Performance Appraisals indicate consistent, high performance; with top scores in the I-CARE Standards.
Has not been in a disciplinary process and has no patient complaints regarding service.

Responsibilities

Attends department meetings, monthly in-services, training classes, etc., as assigned.
Anticipates and meets customer needs; takes appropriate steps to rectify issues.
Maintains cleanliness of work areas and equipment. Regularly works on sanitation projects assigned by manager.
Demonstrates a positive and friendly attitude.
Adheres to all HACCP standards.
Alerts supervisor to any concerns, discrepancies, product shortages, etc.
Actively supports and upholds department goals to maintain or improve operations and customer satisfaction and drive Press Ganey satisfaction scores.
Sets up and stocks food station for meal service. Assembles, delivers and/or retrieves patient meal trays. Prepares food items for trayline.
Position may include operating dish machine, trash compactor, mopping floors.
Serves as primary trainer of new employees as well as cross-training of fellow employees.
Acts as a mentor to new hires: supporting their training and development, assessing their learning gaps, offering guidance, and providing feedback to the management team during the new hire probationary period.
Serves as an ambassador or champion for department and hospital initiatives.
Actively participates in and supports department Lean initiatives and submits cost-saving and time-saving ideas.
Leads by example and displays initiative in assisting coworkers.