Lead Food and Beverage Attendant

Parx Bensalem•Bensalem, PA

1d•Onsite

About The Position

Casino Food Service is a place where everyone works hard to be the very best by being the friendliest and cleanest Casino Food Court in the United States. This is not an easy job, but it is very rewarding to serve the public. We offer opportunities for career advancement for managers who can lead a team of people that consistently deliver “Wow” service.

Requirements

Minimum of 5 years food service experience with at least one year in a supervisory capacity.
Strong communication skill both verbally and through written communications
Excellent organizational & planning skills
Ability to work all shifts, weekends/holidays to perform duties
Ability to lift up to 65 pounds.
Ability to stand, walk, and communicate to departmental staff in a professional and clear manner
Full knowledge of all relevant federal, state and local regulations and sanitation standards

Nice To Haves

Associate’s degree preferred.

Responsibilities

Provide ongoing training to the attendants/cooks on the technical and service aspects of the position
Ensure departmental goals are communicated, understood and met by attendants/cooks
Ensure every Guest is thanked for their business and invited to return by the attendants assisting them
Counsel attendants/cooks on work related concerns and issues to ensure satisfaction and productivity are maintained at a high standard, enlisting the assistance of management as needed
Provide production direction to attendants/cooks in a clear and concise way, encourage ideas on improving productivity and efficiency
Set an example for attendants/cooks by working hard to implement shift plan and ensure swift and smooth production
Identify and resolve bottlenecks in food preparation to increase speed of service
Demonstrate patience and a positive attitude with attendants/cooks while delegating tasks and giving instructions
Work with attendants/cooks to act on Guest feedback and resolve Guest complaints in a timely, friendly and professional manner
Direct attendants/cooks to take pride in the details of delivering the “Wow” Guest service
Set challenging goals for self and attendants/cooks during shift and ensure accountability
Directs attendants/cooks to do what it takes to maintain equipment cleanliness and sanitation standards
Takes initiative to immediately report violations of safety, sanitation or security policies to management and perform short-term solutions
Complete checklists and procedures for cash reporting, inventory control, and scheduling during shift
Helps to remove performance barriers and provide resources for venue to perform well
Act as a supervisor on duty when supervisor is not present.
Perform comps and voids as needed in compliance with departmental regulations; address any guest service issues ensuring the highest level of guest service is achieved.
Complete additional duties as required