Lead Fire Sprinkler Technician

Impact Fire•Willimantic, CT

About The Position

Impact Fire Services is seeking a self-motivated, customer service-oriented lead technician who is organized, professional, and an effective communicator. The role focuses on inspection, testing, service, maintenance, and repair of water-based fire protection systems, along with minor system modifications and retrofits. The technician identifies NFPA compliance issues and recommends remediation, while working with field and office staff to deliver quality work and customer service. The position requires electronic documentation, clear reporting of deficiencies and impairments, careful job and vehicle preparation, and adherence to safety requirements. The technician participates in a rotating on-call schedule for one-week periods with other lead technicians. On-call service calls must be confirmed within 30 minutes of notification. Work outside regular weekday hours and on weekends may be required. The posting offers a sign-on bonus of up to $10,000 based on experience.

Requirements

High school diploma or equivalent.
Connecticut F1/F2 fire sprinkler license.
1–3 years of service work experience with sprinkler, fire pump, and backflow systems.
Experience with fire and/or life safety systems.
Must have or be willing and able to obtain Connecticut Backflow certification.
Ability to adhere to and follow safety guidelines and procedures.
Valid driver's license and a driving record that meets company requirements.
Ability to pass a pre-employment background check, motor vehicle record check, and drug test.
Customer-oriented interpersonal skills.
Ability to use a phone or iPad for daily software applications and paperless documentation.
Strong written and verbal communication, organizational, and time-management skills.
Strong mechanical aptitude.
Ability to perform NFPA 25 inspection and testing services.
Ability to use general hand and power tools safely and effectively.
Ability to use various aerial lifts and boom trucks.
Ability to lift and carry at least 75 pounds and push and pull more than 75 pounds as needed.
Ability to safely use and climb a ladder and reach at least 24 feet.
Ability to work comfortably on a regular basis at heights greater than 26 feet.

Responsibilities

Perform NFPA 25 inspections and testing of water-based fire protection systems.
Provide service, maintenance, and repairs for water-based systems.
Perform minor modifications and retrofits of fire sprinkler systems.
Inspect, test, and repair backflow preventers.
Identify NFPA compliance issues and prepare remediation recommendations.
Visually inspect systems, disable horns and strobes, and alert alarm companies, central monitoring services, and the fire department.
Complete job paperwork promptly and submit it electronically.
Report critical deficiencies and impairments to the deficiency coordinator and branch manager.
Prepare detailed labor, material, and equipment lists for repair, service, and maintenance work.
Follow safety practices and complete all Impact Fire safety testing requirements.
Plan and gather materials and equipment for vehicles and jobs; use resources efficiently and complete jobs promptly.
Keep the work vehicle clean and organized and schedule routine vehicle maintenance when needed.
Participate in the rotating one-week, 24-hour on-call schedule and confirm service calls within 30 minutes of notification.
Work weekday off-hours and weekends when required.
Follow Impact Fire Services policies and procedures, be punctual, and complete assigned duties on time.
Provide customer service in person and by phone to help resolve customer questions and problems.