Lead Financial Services Representative

Northwell Health

2d

About The Position

Leads and guides Financial Services Representatives in the performance of duties, ensuring patients understand their financial obligations and necessary information is accurately entered into the billing system. Advises and counsels patients on financial responsibility, processes payments, and maintains collection logs. Provides exceptional customer service, creating a seamless and efficient experience for patients.

Requirements

• 5-7 years of relevant experience, required.
• Associate’s Degree or equivalent combination of education and related experience, required.

Responsibilities

• Perform all functions of the Financial Services Representative, including answering inbound and outbound patient calls, verifying insurance coverage, documenting patient information, and arranging alternative payment methods
• Lead and guide Associate Financial Services Representatives, Financial Services Representatives, and Senior Financial Services Representatives in the performance of their duties
• Serve as a subject matter expert to support the testing and enhancement of new technologies, projects, and procedures
• Use procedures, policy manuals, and other reference materials to assist in answering employee and manager inquiries and resolving issues
• Participate in training new team members and ongoing educational programs for existing staff
• Support supervisor with Real-Time Monitoring to ensure team members are adhering to their designed schedules, providing guidance to achieve departmental objectives
• Identify abnormal events or consistent problem areas using qualitative feedback and statistical data to recommend methods to improve processes, procedures, and technologies
• Works on problems of diverse scope and complexity ranging from moderate to substantial, escalate issues to the leaders as necessary
• Makes recommendations to management on new processes, tools and techniques, or development of new products and services
• Collaborates with senior team members in the development of methods, techniques and analytical approach
• Provides work guidance, including checking and assigning work, to ensure accurate and timely completion of tasks
• Perform related duties as required, ensuring all responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree