Responsible for planning, coordinating, and supervising all administrative, operational and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives. Maintain a high quality internal control environment. Supervise exempt and bargaining staff in assigned area. Also, may be responsible for ensuring the accuracy and integrity of ledger accounts, accounts payable, financial application and claim utilization. Interfaces with various departments, senior management and individuals external to BCBSM. Responds to customer inquiries related to recovery audits. Provide staff training as required, including claim adjustments, journal entry posting, account reconciliation and transaction processing functions. Provide, maintain and analyze trends on internal and external collection activity. Prepare monthly statistical management reports. Administers and adheres to corporate policies, procedures and standards to ensure proper internal controls are developed and maintained. Coordinates development and maintenance of department desk procedures and workflow processes. Prepares quarterly and annual reports detailing departmental performance. Participates in meetings and workgroups to identify and implement efficiencies to improve department performance. Represents management and serves as subject matter expert in corporate workgroups and project initiatives relating to assigned area. Administers the Master Labor Agreement. Maintains good working relationships with internal and external customers Assists with special projects and any other duties or assignments as requested by management. Other duties may be assigned.
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Job Type
Full-time
Career Level
Mid Level