Lead Field Technician

World Wide Technology Healthcare Solutions • Jenks, OK

1d • $84,000 - $105,000 • Onsite

About The Position

Lead Regional Field Technician responsible for overseeing cable installation teams and leading small, medium, and large-scale physical network migrations within WWT’s Field Services Practice. In this role, you will provide technical leadership for field technicians, coordinate end-to-end field operations across diverse customer locations, conduct detailed site surveys, and deliver on-site smart hands support while ensuring high standards of quality, safety, and on-time project delivery.

Requirements

• Leadership experience managing small teams
• Ability to adapt, make decisions and collaborate is very important
• Knowledge of network cabling, optic types
• Knowledge of infrastructure technologies
• Knowledge of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols
• Knowledge of updating the OS for Cisco, Juniper and other networking gear.
• Some experience in network implementations and support
• Familiar with network heat maps and software inclusive of Ekahau
• Related degree in computer science or electrical engineering or equivalent experience
• BICSI Installer or equivalent knowledge
• CCENT or equivalent knowledge
• Network + or equivalent knowledge
• A+ or equivalent
• Datacenter experience
• A minimum of 3 years’ progressive experience in a related field
• Some experience in network implementations and support
• Experience communicating with peers or customers during problem resolution and operating efficiently under pressure.
• Experience with small or medium-to-large, complex project scopes and ambiguous details within work environment
• Ability to prioritize and use time management practices
• Ability to prioritize tasks based on fluctuating needs
• Ability to use judgement and analytical skills
• Up to 75% travel

Responsibilities

• Serve as the lead technical resource on installation projects, providing on-site leadership, guidance, and mentoring for junior staff.
• Interview, schedule, and coordinate field technicians for on-site work and deliverable (as-built) processing.
• Plan and coordinate high-risk activities, including live network integrations, with a strong focus on risk mitigation and clear escalation protocols.
• Act as the on-site lead and primary liaison for WWT, partner resources, and subcontractors.
• Review, analyze, and validate all supporting documentation required to stage devices in accordance with predefined specifications.
• Conduct daily safety briefings and weekly toolbox talks, ensuring adherence to OSHA and company safety policies.
• Develop documentation and procedures to be used for site surveys and on-site installation activities.
• Perform site surveys and review findings with customers and field engineers to address remediation needs and ensure field technicians are prepared for successful on-site execution.
• Collaborate with the Project Management team to plan and execute on-site activities.
• Train field technicians on expectations, quality standards, and site work best practices.
• Perform Dead on Arrival (DOA) and Green Light testing.
• Conduct post-installation Quality Assurance to validate successful implementation.
• Integrate infrastructure components in alignment with provided slotting matrices and cabling diagrams.
• Provide console management access to enable remote engineering support.
• Perform cabling installation tasks, including pulling, securing, splicing cable, and running conduit.
• Handle physical device placement, including unboxing, racking, and mounting network equipment.

Benefits

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level