Lead Field Technician

Alliant Energy•Mauston, WI

8d•Onsite

About The Position

Supervises and performs customer care work. Perform all the duties of a field technician. Schedule, supervise and participate in work performed by field technicians and other employees assigned to customer care related work. Assist the salaried supervisor and make recommendations regarding hiring, promotion and development of employees supervised by the Lead Field Technician position. Assist the salaried supervisor in planning and budgeting. Requisition and maintain an adequate and accurate level of utility-related equipment and related material. Check electric and gas service installations for compliance with WP&L service rules and applicable codes. Investigate and correct (when possible) customers' electric and gas service problems and/or advise customer of corrections needed. Repair gas leaks on the company’s side of the meter including threaded connections above ground and below ground. May wrap service risers and pipe. Relight gas pilots. Install gas piping, including cutting and threading of pipe of the company’s and customer’s side of the meter. Assist employees in analyzing and correct gas and electric equipment problems. Train customer care employees and others assigned to customer care work. Assure that work performed conforms to established procedures, practices and safety rules. Maintain accurate records and prepare reports as required. Perform other duties which are related, similar or incidental to this position.

Requirements

High School Diploma or GED equivalent
Must possess a valid driver’s license.
This position is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).
Proven mechanical aptitude and skills to perform gas and electric service type of work.
Ability to become qualified and retain qualifications in all required Operator Qualification (OQ) tasks.
Ability to perform the physical requirements of the job and neat appearance.
Ability to work effectively in a collaborative and inclusive work environment.

Responsibilities

Perform all the duties of a field technician.
Schedule, supervise and participate in work performed by field technicians and other employees assigned to customer care related work.
Assist the salaried supervisor and make recommendations regarding hiring, promotion and development of employees supervised by the Lead Field Technician position.
Assist the salaried supervisor in planning and budgeting.
Requisition and maintain an adequate and accurate level of utility-related equipment and related material.
Check electric and gas service installations for compliance with WP&L service rules and applicable codes.
Investigate and correct (when possible) customers' electric and gas service problems and/or advise customer of corrections needed.
Repair gas leaks on the company’s side of the meter including threaded connections above ground and below ground.
May wrap service risers and pipe.
Relight gas pilots.
Install gas piping, including cutting and threading of pipe of the company’s and customer’s side of the meter.
Assist employees in analyzing and correct gas and electric equipment problems.
Train customer care employees and others assigned to customer care work.
Assure that work performed conforms to established procedures, practices and safety rules.
Maintain accurate records and prepare reports as required.
Perform other duties which are related, similar or incidental to this position.