Lead Field Tech/Coordinator
About The Position
This role involves leading field support teams in distributed environments, managing device staging and inventory, and ensuring quality standards are met. The Lead Field Tech/Coordinator will provide both on-site and remote technical support for a variety of hardware and software, respond to escalations, and perform device lifecycle management tasks. Effective communication, documentation, and the ability to manage multiple tasks are crucial. The position requires travel within the assigned region and may involve extended hours and weekends. A strong technical aptitude, the ability to train and mentor technicians, and experience supporting business applications are also key aspects of this role.
Requirements
- Proven experience leading field support teams in distributed environments (multi-site).
- Demonstrated ability to manage staging/inventory, run structured checklists, and drive outcomes.
- Experience training/mentoring technicians and enforcing quality standards.
- Ability to travel within assigned region and work extended hours/weekends as required.
- Intermediate Level: Troubleshooting Desktop Windows 11 OS issues, Microsoft/Office 365 administration, Microsoft Office.
- Basic Level: Antivirus, application installation, mobile OS, network LAN & connectivity troubleshooting, printer troubleshooting.
- Physical ability to lift and move potentially heavy IT equipment.
- Strong technical aptitude and initiative.
- Ability to establish and maintain working relationships with all levels of staff and management.
- Ability to accurately handle multiple support requests and project tasks simultaneously.
- Effective verbal and written communication skills.
- Excellent organizational and prioritization skills.
Nice To Haves
- Experience with MECM, ITAM, ServiceNow, DUO, Cisco Secure Client is strongly preferred.
- Hands-on experience supporting business applications with an excellent understanding of core business processes.
Responsibilities
- Lead field support teams in distributed environments.
- Manage staging/inventory and run structured checklists.
- Train and mentor technicians and enforce quality standards.
- Provide on-site and remote technical support for desktops, laptops, peripherals, printers, and supported enterprise applications.
- Respond to Service Desk escalations and dispatch requests.
- Perform device imaging, deployment, replacement, and asset lifecycle tasks.
- Troubleshoot standard operating system, application, network, and hardware issues.
- Accurately document work within the IT service management platform.
- Communicate effectively with end users and stakeholders, providing regular status updates.
- Escalate complex or recurring issues to Senior Field Support and/or appropriate internal teams.
- Support business applications with an excellent understanding of core business processes.
- Perform site travel for deployments, installations, and support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
