Lead Field Specialist

Baker Hughes • Sugar Land, TX

3d

About The Position

Join our Downstream Chemical Team
Our Downstream Chemical Team uses technology consisting of chemistry, knowledge expertise, Intellectual Property, correct application methods and monitoring to improve the water and process treatment applications at refinery and industrial plants while providing value to our clients. Builds customer relationships to identify future requirements to help revenue growth. Leads and develops collaborative efforts to solve complex and unique technical problems. Provides technical guidance and mentorship to operations teams to enable safe and compliant service and support for our customer's needs.
As a Lead Field Specialist, you will be responsible for:
Leading Water technical support efforts across existing accounts and new accounts with our key customer within North America to enable flawless execution through involvement in pre-planning, job execution, and post-job analysis
Working closely with Service Delivery, Sales and Technology teams to design technical job programs including risk mitigation plans to meet customer’s objectives and maximize revenue potential
Providing on-demand support for cooling, boiler and wastewater applications in refineries including technical recommendations for new chemical applications
Building trusting relationships and interfacing with key customers at both corporate and field facilities
Identifying and collaborating with field team to drive projects, technical and innovative solutions that bring value to our customers
Participating and providing technical leadership in industry forums
Performing annual technical audits and health checks on all assigned accounts
Providing support to Operations, Technology and Manufacturing for process technology portfolio as needed including roll out and application of new technologies in the field
Providing technical presentation for customers and field personnel
Performing job analysis to understand application hazards & incident potential
Working on field incidents related to products/services and participate in incident investigation when required ensuring end to end process
Taking on special projects including Product Line specific responsibilities, as assigned

Requirements

• Have a bachelor’s degree in an Engineering discipline, (Chemical Engineering preferred)
• Have a minimum of 10+ years of Downstream refining experience/5+ years industrial water process/plants experience
• Have a solid understanding of cooling water, boiler and digital technologies as well as wastewater treatment plants and industry standards with 5+ years of field/operations/application support experience
• Be able to function independently as well as in a team environment
• Communicate effectively - able to convey complex technical concepts accurately and concisely to all individuals of all levels of experience both in a written and oral format
• Be available to travel up to 50% of the time
• Develop and provide technical mentorship to others
• Be available on call outside of normal business hours
• Be able to lead, plan, coordinate and deliver projects and programs successfully

Responsibilities

• Leading Water technical support efforts across existing accounts and new accounts with our key customer within North America to enable flawless execution through involvement in pre-planning, job execution, and post-job analysis
• Working closely with Service Delivery, Sales and Technology teams to design technical job programs including risk mitigation plans to meet customer’s objectives and maximize revenue potential
• Providing on-demand support for cooling, boiler and wastewater applications in refineries including technical recommendations for new chemical applications
• Building trusting relationships and interfacing with key customers at both corporate and field facilities
• Identifying and collaborating with field team to drive projects, technical and innovative solutions that bring value to our customers
• Participating and providing technical leadership in industry forums
• Performing annual technical audits and health checks on all assigned accounts
• Providing support to Operations, Technology and Manufacturing for process technology portfolio as needed including roll out and application of new technologies in the field
• Providing technical presentation for customers and field personnel
• Performing job analysis to understand application hazards & incident potential
• Working on field incidents related to products/services and participate in incident investigation when required ensuring end to end process
• Taking on special projects including Product Line specific responsibilities, as assigned

Benefits

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
• This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees