Lead Field Service Technician

Honeywell•Morrisville, NC

10d•Hybrid

About The Position

As a Lead Field Service Technician at Honeywell, you will play a critical role in delivering advanced separation and purification solutions for gas, liquids, and industrial processes. You will lead field service operations, ensuring high-quality service delivery and operational efficiency while supporting sustainability goals through optimized resource utilization and reduced emissions. You’ll work out of our Charlotte, NC or Raleigh, NC location. In this role, you will impact product quality and customer satisfaction by providing expert technical support and leading field service teams to resolve complex issues efficiently and effectively.

Requirements

Associate, technical college degree or Bachelor’s in Engineering OR in lieu of degree High School Diploma/GED plus 3 years experience in technically related field work in HVAC
3 years experience with building systems. Programming, PC, and general network knowledge.
1 year experience in Microsoft Outlook, Word, Excel, and internet browsers
3+ years Experience with system integration, networking and software interfaces
3+ years Knowledge of HVAC systems, control systems, mechanical system operation and building facilities. (For HVAC TECH)
3+ years Knowledge network and integration abilities to be able to work on multiple protocols like BACnet, Modbus, OPC, LON, etc.
3+ years Ability to read and interpret mechanical/electrical drawings and diagrams.
Must have a valid driver’s license
Travel up to 75% throughout Southern U.S. and Caribbean

Nice To Haves

Experience leading field service teams and managing customer relationships.
Strong problem-solving skills and ability to drive continuous improvement.
Customer-focused mindset and ability to work collaboratively across teams.

Responsibilities

Install pre-engineered software, checkout control systems, start-up and commission systems and fine tune operations as per customer requirements or job specification. Use productivity tools such as wireless commissioning to improve efficiency.
Troubleshoot hardware and software issues, make changes to meet specification requirements. May involve re-engineering effort or system re-design
Perform Open systems and/or 3rd party integrations
Complete technician work under estimated hours and within allocated time frame.
Be aware of Honeywell’s scope of work and protect financial impact due to changes by supporting and obtaining change orders wherever appropriate.
Ensure that Configuration Management policy is followed which involves back-up of all changes on an on-going basis during installation and final archiving of Honeywell hardware and software on Honeywell Server (ADEPT)
Coordinate work with other trades and upper tier contractors to accomplish Honeywell’s commissioning task most effectively. Specifically work with electrical contractor and ensure installation is completed per Honeywell’s drawings and guidelines. Manage Honeywell equipment deliveries, storage, handling at site and correct installation by sub contractors.
Set up and assign work to balancer as required.
Coordinate with Solution Design Center or local engineer to understand scope, hardware, software, graphics and as-built details
Be able to manager projects <$200K
Conduct system functional training as required per contract
Demonstrate system and obtain sign-off as per contract
Support sales/Project Manager on surveys, application selection, and layout of potential retrofit opportunities. Support sales and delivery for high end complex integrated/networked solutions specifically for layouts, configuration, system architecture design and be able to present to customer/consultant whenever required.
Carry out hazard and risk assessments for all tasks according to Honeywell policy and regulatory requirements.
Report near misses, incidents and other opportunities for improvement.
Be responsible for Honeywell’s assets such as tools, proprietary software, and site database.
Keep documentation and paperwork up-to-date – customer/contractor requests for changes, extra work, overtime, commissioning binder, etc
Security and other clearances as required by customer
Ability to travel throughout the service area, with occasional overnight stays
The successful candidate must have a driving record acceptable to Honeywell