Lead Facility Coordinator - Exterior Services
About The Position
The Lead Facilities Coordinator will assist in the management of the day-to-day activities and performance of a service delivery team that meets and exceeds customer expectations. The Lead Facilities Coordinator serves as a backup operational point of contact between client(s) and EMCOR Account Management. This role is responsible for ensuring that subcontracted services are coordinated efficiently and effectively and for responding to customer service requests in a complete and timely manner. The Lead Facilities Coordinator also assists in the training and development of other team members.
Requirements
- HS Diploma.
- Minimum 2-3 years working in a high-volume, fast-paced customer service role.
- Intermediate/Advanced proficiency in Microsoft Excel, Word, Outlook.
- Strong listening, verbal, and written communication skills.
- Team-focused; demonstrates enthusiasm for training and supporting other team members.
- Excellent critical thinking and problem-solving skills.
- Ability to handle customer escalations using a sense of urgency and professionalism.
- Flexibility and openness to change; Ability to thrive in a changing environment.
- Goal-oriented and results-driven; strives to improve or meet a standard of excellence.
- Ability to multitask, organize, and prioritize; Displays initiative.
- Must be able to operate a computer and phone for extended periods of time.
Nice To Haves
- Some college preferred.
- Experience in landscaping/snow removal or other facilities maintenance roles preferred.
- Previous Customer Relationship Management (CRM) experience preferred.
- Spanish a plus.
Responsibilities
- Assign subcontractors to services, create/update work orders, manage subcontractor scheduling and performance of routine, periodic, and “on demand” services.
- Assist in the training and development of a team of Facility Coordinators.
- Resolve service and payment issues with subcontractors, providing triage as necessary. Act as an additional resource for client(s), subcontractors, and internal partners to solve problems before they become escalations.
- Build and maintain appropriate working relationships with client(s) and subcontractors. Demonstrate exceptional customer service.
- Additional duties as assigned by management.
Benefits
- competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
