Lead F&B Counter Server - Point Place Casino

Turning Stone Enterprises•Bridgeport, NY

3d•Onsite

About The Position

The Lead F&B Counter Server delivers outstanding guest service while efficiently operating the POS, preparing and selling food and beverage items, and maintaining a clean, well-organized service area. This role serves as a trainer and mentor, ensuring all team members follow food safety standards, service procedures, and training guidelines while supporting daily operations and assisting other outlets as needed.

Requirements

Previous Food & Beverage experience.
Previous experience working in a leadership role; required.
Strong cash-handling and communication skills, including the ability to accurately ring in orders and settle checks on a Point of Sale system while correctly counting money and making change.
To be able to speak English.
The ability to accommodate a flexible work schedule.
Ability to stand/walk for long periods of time and lift up to 41 - 50 pounds.

Responsibilities

Demonstrates exceptional guest service skills when selling F&B items to either guests or Team Members and informs guests of casino facilities and their location.
Continually operates cash register and accepts payment for F&B product(s) ensuring accuracy when making change.
Is always extremely responsive to guest’s questions regarding food items, prices, methods of preparation, items on sale and availability of various F&B products. Continually up-sells F&B products offered.
Always ensures that assigned area is kept orderly and continually cleans and sanitizes all work and guest areas.
Always takes a proactive approach in ensuring that food handling procedures are followed accurately.
Acts as the F&B trainer and continuously assists team members with on-boarding and training regiments.