Lead Expert Commercial Excellence, Inside Sales - Exton, PA

dsm-firmenich•Exton, PA

4d•Onsite

About The Position

The Lead Expert Commercial Excellence, Inside Sales will be responsible for management of existing small revenue accounts, single technology accounts, Inside sales (no traveling to customers) to generate new business from existing dsm-firmenich non-custom products into new, prospected or incoming leads, Lead Management and associated activities as it pertains to: Inbound response (lead triage/mgmt.); Account Management (Inside/house accounts, samples, CRM); Commercial coordination (RFQ process, training site mgmt., general support) and Administrative support as requested. Role also requires working closely with Sr. Director of Commercial Development/Country Leads, to triage (qualify, disqualify, assign) accounts exceeding $100k to CDMS, and/or those accounts requiring custom and/or high revenue projects.

Requirements

Bachelor’s degree in business administration, Communications, Science, Biology, or a related field
2-4+ years of full-time experience in med device, biomaterial, life science, or pharmaceutical field
Previous experience in engineering, medical device, life sciences, or pharmaceutical industries required.
Product knowledge of biomedical materials
Strong verbal and written communication skills, including presentation and conferencing skills.
Qualification questioning capabilities
Responsive and self-directed; time management is a strength, as is attention to detail
Analytical and persuasive

Nice To Haves

Previous experience as Inside Sales, application development, project management, sales, marketing, communications, and/or technical sales will be beneficial.

Responsibilities

Lead Triaging- Qualification and/or disqualification of incoming leads, following required Sales Process and using required Lead/Funnel system, inclusive of using Microsoft program, emails, calls, virtual video conferencing, and coordination of necessary technical support to advance lead appropriately.
Support both written, video conference, and phone follow-up communications with customer/prospects to establish basic understanding of inbound inquiries and establish clear next steps.
Present prospected and qualified data collection to seek assignment of prospect from the Commercial Development Directors/Managers for approval, to maintain responsibility of accounts (under $100k, non-custom products) or assignment to others.
Process and execute NDA/MTA’s and once received, provide product quotes, with approval from Biomaterial Directors and Sales Directors.
Manage quotes, and product sampling activities for assigned accounts, new prospects, and for other commercial assignments as requested.
Ensuring compliance of existing contracts, including working with Contract Analyst and Legal, to amend, as well as create new agreements as required.
Checking the system to make sure contracts are active and compliant, handling the general account management tasks (administrative) and required template submission.
Revenue management will be required for existing and new prospects, up to $2M annually.
Provide organizational support to ‘Request for Quote (RFQ)’ process including central coordination and communication across multiple teams (Sales Director, Business Unit Leaders, Finance) to ensure accurate quoting, delivery on timelines, frequent check ins, actions and assignments.
Project status reporting and communication to commercial management on progress expected.
Keep track of Leads, Opportunities, and Accounts in the CRM System, following Sales Process and funnel entry requirements.
Track correspondence, provide updates to the team as necessary, within system and verbally.
Provide ongoing support of Commercial activities and coordination between Sales, Marketing, ADTS and other general functions across the organization.
Coordinate content and administer Commercial Education as necessary with Medical Training Coordinator using current training systems.
Create, coordinate, & schedule commercial related events, meets and customer visits, in collaboration with Sr. Director Commercial Development.
Help to develop and implement Commercial communication plan(s) and facilitate communication across the organization.