Lead Experience Architect, Adobe Journey Optimizer

Humana

1d • $126,300 - $173,700 • Remote

About The Position

Become a part of our caring community You will blend strategic experience design with hands-on platform enablement. This work will involve collaboration across multiple teams, including marketing, IT, data science, and personalization. The goal of this collaboration is to ensure that journey structures are aligned with business goals and optimized for real-time personalization, experimentation, and enterprise scalability.

Requirements

• Bachelor's Degree in Experience Design, Marketing, Information Systems, or a related field
• 5+ years in experience architecture, customer journey design, or marketing technology
• 5+ years of experience with Adobe Journey Optimizer (AJO), Real-Time CDP, and NBA decisioning platforms
• Experience designing scalable, reusable journey frameworks and logic structures
• Collaboration skills across Agile pods, data science, engineering, and marketing strategy teams
• Familiarity with multichannel personalization, compliance (HIPAA, TCPA), and consent frameworks
• Experience working in Agile environments and collaborating across pods

Nice To Haves

• Experience supporting MarTech platform migrations or platform enablement plans
• Familiarity with NBA experimentation frameworks and multivariant testing strategies
• Background in healthcare, insurance, or other regulated industries
• Exposure to scaled Agile frameworks (e.g., SAFe, LeSS)
• Certification in Experience Design, Product Management, or Marketing Technology
• Experience collaborating with data science and engineering teams on personalization logic
• Knowledge of consent and preference management frameworks and their impact on journey design

Responsibilities

• Design scalable, reusable journey components and logic frameworks aligned with AJO capabilities and business requirements
• Create high-level journey blueprints that support personalization, and multichannel orchestration
• Ensure consistency and feasibility across pods and use cases
• Act as a design lead across agile pods, validating journey logic and supporting AJO builders
• Provide reusable templates, documentation, and guidance to accelerate pod-level execution
• Promote consistency across pods while enabling flexibility for experimentation and variation
• Collaborate with data science and personalization teams to embed NBA logic into journey design
• Support multivariant testing strategies and content delivery
• Monitor performance and recommend design optimizations based on engagement data
• Partner with Customer Lifecycle Marketing Strategists, Adobe consultants, IT, and NBA team members to align on experience design standards and journey logic
• Collaborate with Agile pods, personalization teams, and data science to ensure journey blueprints are feasible, scalable, and aligned with enterprise goals
• Provide reusable templates, logic frameworks, and documentation to support AJO builders and accelerate enablement across teams
• Contribute to governance frameworks for journey logic, personalization rules, and compliance

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior