Lead Events & Visitor Services Associate
About The Position
We are looking for a personable and confident professional who enjoys working with people! The ideal candidate to join our Visitor Services & Events team is self-motivated, familiar with event management, and passionate about art, nature and culture. We would love a candidate who has experience in the wedding and event industry, but we are willing to train the right person. As a Lead Events & Visitor Services Associate, you will work to further the mission of The Trustees and preserve our special place forever by providing superior customer service during each daily visit, program, and event at deCordova Sculpture Park & Museum. This role has a primary focus supporting Special Events and will be responsible for the safety and security of the site and for late night closing of the buildings and grounds after events.
Requirements
- Associate’s degree or equivalent work experience.
- 1+ years of experience working with events and facilitating operations. Public facing customer service experience is preferred.
- Flexible schedule including nights and weekends. Some events end at 11pm, shifts may extend to 12am-1am on some weekends.
- Exercise good judgment and decision-making skills, and the ability to manage time effectively and prioritize meeting deadlines is required.
- Effective and concise communication skills, both in person and with written materials.
- Ability to respond to escalated situations and behaviors in a calm and rational manner and think on your feet to solve problems and troubleshoot under pressure.
- Excellent external and internal customer service skills.
- Must be personable and enjoy working with people using patience, courtesy, and kindness.
- Attention to detail is imperative.
- Ability to work independently while following policies and directions.
- This position requires standing, walking, reaching, and bending for more than 80% of the day.
- Must be able to lift up to 40 pounds.
- Must be able to drive Golf Cart.
- Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
- A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.
- A satisfactory criminal background (CORI) check.
Nice To Haves
- Experience with AV systems is preferred.
- Experience working in catering or facilities management is preferred.
Responsibilities
- Provide visitors with a warm welcome and offer guidance as needed regarding Park Admissions and wayfinding.
- Oversee guest interactions with exhibitions in the sculpture park and museum.
- Ensure museum policies are followed and respectfully address errant behavior.
- Welcome all visitors while finding opportunities to generate new memberships through visitor engagement.
- Under direction of Event Manager, prepare and organize event spaces and inventory.
- During events, coordinate with vendors and assist as needed, while ensuring deCordova standards are in place.
- Act as main facilities contact during event, with thorough knowledge of lights, tents, in house AV and all event space infrastructure.
- Provide exceptional customer service when working with clients throughout the delivery of their event.
Benefits
- Sick time: Prorated by length of service
- Vacation time: Prorated by length of service
- 12 observed holidays, 3 floating
- Massachusetts Paid Family Medical Leave
- Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.
- Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns.
- Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
