Lead Equipment Technician, Rental

Western States Careers•Meridian, ID

9d•Hybrid

About The Position

The Rental Lead Technician is responsible for performing and overseeing the assigned workload in the Cat Rental Store ensuring preparation of the rental fleet according to Western States’ standards, in order to meet or exceed the client’s needs. This role completes the removal, installation, diagnoses, repairs, disassembly, assembly, and failure analyses of all Caterpillar and Allied equipment and attachments. The role also involves opportunities for continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan (TCDP).

Requirements

Proof of high school diploma or General Education Degree (GED).
Two years minimum experience working on heavy equipment with hydraulic, engine and power train experience required.
Comprehensive knowledge on how to read schematics, troubleshoot, disassemble, assemble, remove and install machine components and systems required.
Excellent customer service skills.
Ability to self-schedule and perform duties with minimal supervision required.
Ability to quickly assess situation and make logical decisions.
Knowledge and use of Microsoft computer products or other comparable systems required.
Ability to use SIS, Microsoft A/X, ET, and Smartequip.
Ability to establish and effective working relationships with others to include customers, vendors, employees, and the public.
Ability to work overtime with minimal notice required.
Consistent attendance.
Must be able to communicate (speak, read, comprehend, write in English).

Nice To Haves

Associates Degree or technical training from an accredited vocational school preferred.
Minimum of one-year previous lead or supervisory experience preferred.

Responsibilities

Oversees employees, assists in performance reviews, and helps administer discipline.
Assists Rental Coordinators and Rental Foreman in developing rental schedules, including future and current rental needs, work order status, preventative maintenance schedules, and annual/quarterly machine inspection schedules.
Completes operational inspection of all rental machines and decides if repair will be done by Rental or sent to the Service Department.
Works directly with Service for efficient scheduling of repairs to maintain optimum rental availability.
Researches machine warranty status and schedules warranty repairs with service.
Uses troubleshooting methods to repair and diagnose machine failures and performs repairs.
Performs repairs in the field, shop, or at customer locations, which can include overtime.
Adheres to all customer requirements while on job site.
Communicates machine issues, problem resolution plans, and status of repairs to customers during repairs.
Solves customer issues or disputes, referring issues to Rental Foreman as needed.
Performs repairs on all Allied equipment in the rental fleet and orders parts as needed.
Completes documents for rental closeout upon return.
Maintains rental yard in a neat and orderly fashion.
Assists customers with loading and unloading of rental equipment.
Changes machine attachments and verifies proper operation before renting.
Uses service manuals, SIS, and Allied parts information effectively to address technical issues.
Performs all required tasks in accordance with outlined procedures.
Maintains safe working conditions and ensures employees follow proper procedures.
Assists and mentors technicians in learning new skills.
Adheres to all customer care standards.
Actively cares and advocates safety at Western States.
Adheres to all applicable safety policies, procedures, and standards.
Serves as a team member in support of Western States’ strategic programs, projects, and initiatives.
Works within and promotes corporate vision, mission, and values of the organization.
Performs other duties as assigned.