Lead Environmental Services Technician

Parkland Health

About The Position

The Lead Environmental Services Technician provides direction to departmental personnel to support the timely delivery of environmental services, sanitation, cleanliness, and safety. The role promotes harmonious relationships with employees and other contacts to optimize customer service and satisfaction. It includes cleaning assigned hospital areas, supporting and training staff, maintaining equipment and supplies, and ensuring that assigned personnel follow applicable rules and procedures. The technician may perform the duties of Environmental Technicians I, II, and III when providing relief or covering staff shortages and must respond flexibly to the needs of any shift.

Requirements

Four years of environmental services experience in a healthcare or related institutional setting.
Must complete departmental training and testing specific to the department.
Ability to follow oral and written directions.
Ability to demonstrate sanitation techniques and the use of cleaning materials.
Working knowledge of specialized cleaning techniques and Environmental Services cleaning equipment.
Ability to relate well to others and fellow employees, demonstrate techniques, and relay procedures to assigned personnel.

Responsibilities

Clean assigned areas, including critical care areas, patient rooms, corridors, walkways, and parking areas, and perform bed tracking to maintain a clean, sanitary, and safe environment.
Oversee or perform sweeping, mopping, vacuuming, common and infectious medical waste collection and disposal, cleaning, floor stripping and buffing, and detailing.
Participate in training and motivating assigned staff to make effective use of individual and group capabilities and provide optimal service.
Work harmoniously with patients, visitors, hospital and PHHS employees, and managers to support customer service and satisfaction; set an example for assigned personnel.
Maintain, instruct in the correct use of, and care for materials, equipment, and supplies in assigned areas; requisition and replenish supplies and notify a supervisor when maintenance or repairs are needed.
Perform Environmental Technician I, II, and III duties during relief and staff shortages, and respond flexibly to the needs of any shift.
Maintain and apply knowledge of rules, regulations, policies, procedures, guidelines, and laws affecting environmental services, and ensure assigned staff comply.
Stay current with developments and trends in environmental services cleaning, sanitation, and safety through in-service sessions, classes, workshops, and reading, and apply relevant knowledge to the job.
Identify and analyze work processes, workflows, and quality outcomes; make or recommend changes to improve customer service, effectiveness, productivity, and efficiency.
Identify opportunities to improve work processes and customer satisfaction; recommend changes to a supervisor, implement them as appropriate, and monitor results.
Maintain knowledge of applicable requirements and develop effective internal controls to promote compliance with laws, accreditation agency requirements, and federal, state, and private health plans; seek guidance when needed.
Stay current with developments in the field through seminars, workshops, professional journals, professional organizations, and maintaining certification or licensure, and integrate relevant knowledge into work practices.