Lead, Enterprise Operations - Messaging
About The Position
The Employee Digital Experience team is seeking a Lead Messaging & Collaboration Engineer to own and evolve Mastercard’s enterprise email ecosystem across Microsoft Exchange Online, Proofpoint, and Microsoft Purview. This role is critical to ensuring secure, compliant, and highly available messaging services that support global operations at scale. The position will drive modernization of the messaging platform, improve customer experience, and strengthen enterprise security posture. The individual will work in close partnership with Collaboration Tools Team and Enterprise Operations to deliver platform stability, operational excellence, and continuous innovation across email, security, and compliance domains.
Requirements
- Deep expertise in Microsoft Exchange Online, including hybrid environments and enterprise-scale deployments
- Strong experience with email security platforms such as Proofpoint and/or Microsoft Defender for Office 365
- Working knowledge of Microsoft Purview, including compliance, retention, and eDiscovery capabilities
- Strong understanding of email protocols and standards (SMTP, SPF, DKIM, DMARC)
- Proven experience managing large-scale messaging environments and resolving complex production issues
- Experience partnering with Security teams to implement and enforce enterprise controls and policies
- Ability to operate in high-volume, high-availability environments with a focus on reliability and performance
- Strong analytical and problem-solving skills with an ability to troubleshoot complex, cross-platform issues
- Experience working with external vendors and driving technical outcomes through partnerships
- Demonstrated ability to automate operational processes and drive continuous improvement
- Strong collaboration skills and ability to work effectively across Engineering, Operations, and Security teams
Responsibilities
- Own end-to-end responsibility for the enterprise messaging platform, including Exchange Online and hybrid email environments
- Drive configuration, routing, tenant optimization, and platform scalability for global email services
- Lead email security capabilities leveraging Proofpoint and Microsoft security tools, including spam filtering, phishing protection, and threat detection
- Define and implement messaging security policies, including quarantine, digest, and filtering strategies
- Partner with Security to deliver compliance capabilities using Microsoft Purview (e.g., legal hold, retention, data protection)
- Ensure platform reliability by leading incident response, troubleshooting delivery issues, and managing service disruptions across the messaging ecosystem
- Serve as the primary technical interface with Microsoft and Proofpoint, driving roadmap alignment and feature adoption
- Develop automation, runbooks, and operational standards to improve efficiency and reduce manual effort
- Support high-volume enterprise messaging workloads and continuously optimize performance and throughput
- Work in close partnership with team members to align platform engineering with operational execution and governance
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
