Lead, Enterprise Employee Listening

BMO•Chicago, IL

11d•$130,000 - $270,000•Onsite

About The Position

The Lead, Enterprise Employee Listening creates and executes the enterprise employee listening strategy for BMO in support of our business strategy and priorities. Through the leadership of the Employee Listening Center of Excellence, the Lead will evolve the enterprise approach to employee listening and enhance BMO’s ability to generate actionable employee insights. The Lead will oversee a portfolio of company-wide initiatives and build the enterprise architecture, processes and governance to enable a broad spectrum of employee listening activities. The Lead will be the primary owner of the employee listening platform and ensure that BMO’s approach is best-in-class and designed for a more fluid, digital, hybrid environment. The Lead, Enterprise Employee Listening: 1) Leads and oversees assigned projects from initiation to implementation to achieve desired business results; 2) Ensures that successful business outcomes are the prime measure of project success including delivering projects on time, within budget, within quality standards and to the satisfaction of the project sponsor; 3) Drives to mitigate execution risk to achieve the desired business outcomes; 4) Understands the business/group and facilitates communication with other program/project managers and stakeholders efficiently and effectively; 5) Leads, delegates, manages, and coordinates team members including other project managers, business and technology resources, user groups, internal and external consultants and contractors, as well as vendors and external regulatory organizations.

Requirements

10+ years of relevant experience and/or certification in employee listening and analytics or an equivalent combination of education and experience.
Deep subject matter expertise in employee listening and analytics
Demonstrated ability to create strategy and execute change across complex organizations
Verbal & written communication skills - Expert.
Analytical and problem solving skills - Expert.
Influence skills - Expert.
Collaboration & team skills; with a focus on cross-group collaboration - Expert.
Judgement skills – Expert.
Learning agility – Expert.
Stakeholder management – Expert.
Able to navigate challenging situations effectively.
Able to apply project management methodologies or approaches.
Able to manage project and business risks, including project and program interdependencies.
Able to resolve project issues effectively.
Seasoned expert with extensive industry knowledge.
Able to manage ambiguity.

Responsibilities

Creates and executes enterprise employee listening strategy.
Collaborates with partners across the enterprise to design world class listening and analytics capabilities and programs.
Acts as the enterprise subject matter expert on listening.
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives related to insights generated from listening activities.
Develops an expert understanding of business/group challenges and impact on employee experience and overall culture.
Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Identifies emerging issues and trends to inform decision-making.
Networks with industry contacts to gather competitive insights and best practices.
Anticipates trends and responds by implementing appropriate changes.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
Owns strategic listening programs within multiple or single business/groups and provides integrated management of subsidiary projects and internal or external stakeholders.
Exercises direct accountability for complex listening programs with many project managers and team members.
Manages all aspects of the project lifecycle, including business, operational and technology deliverables. Ensures all project processes are completed.
Conducts independent analysis and assessment to resolve strategic issues.
Monitors and tracks performance and address any issues.
Leads all aspects of the program lifecycle and ensures program structure is designed to achieve the intended business benefit.
Designs and produces regular and ad-hoc reports, and dashboards.
Manages overall program budget and allocates budgets to supporting projects. Ensures overall program spend is managed within approved annual and multi-year budget allocations.
Manages contingency funding in support of risk mitigation plans.
Provides guidance to the project sponsor on the implementation and sustainment of projects, resulting in successful project outcomes.
Executes project requirements in governance frameworks focused on risk appetite, regulatory and compliance standards.
Develops all related project management artifacts, while complying with applicable enterprise standards
Monitors and controls project deliverables. Makes recommendations and adjustments to the overall project plan to achieve deliverables.
Provides project sponsor with advice on the viability of the business case (costs, benefits, KPIs, etc.) throughout the project.
Understands project interdependencies and demonstrates critical thinking that proactively identifies potential risks, issues or strategic opportunities and efficiencies.
Demonstrates ownership and commitment by holding themselves accountable for the identification and resolution of project problems.
Leads and/or represents the project in project team meetings, governance forums and inter-department forums.
Provides enterprise and program-level change leadership to ensure the vision and objectives of large-scale transformations are driven properly.
Develops change management plans for the complex listening programs spanning across multiple business units and stakeholders.
Collaborates across BMO to develop communications strategies and ensure consistency of messaging to positively influence or change behaviour.
Ensures change management plans are developed, socialized and consistently measured to deliver the expected project benefits and adoption.
Proactively identifies project risks and establishes effective risk mitigation from the outset.
Demonstrates stakeholder partnership that involves effective communication with the project sponsor; gains and builds trust and rapport.
Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
Adheres to Bank risk, regulatory and compliance controls.
Broader work or accountabilities may be assigned as needed.