Lead Engineer (DTAC/NOC support engineer)

Prodapt • Richardson, TX

23h

About The Position

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Requirements

• Basic understanding in networking concepts such as routing and switching.
• Demonstrated experience with LAN/WAN, routing protocols, QoS, troubleshooting and scripting.
• Course completion of CCNA or any networking technologies.
• The ability to interact on the phone with the customers and their peers during the implementation and problem determination process.
• Will be required to work in various shifts (Day/Night) including holidays and weekends.

Nice To Haves

• Knowledge in SDN (NFV), SDWAN (Velocloud / Viptela / Versa or Silver peak) technologies is added advantage.

Responsibilities

• Provide Implementation and Test and Turn up support for SD-WAN network of all supported SD-WAN technologies.
• Act as a single point of contact to triage and investigate any SD-WAN incident reported via monitoring tools or by customers.
• Support incident management related connectivity issues including and not limited to network underlay issues.
• Test and troubleshoot various circuit types – Ethernet, T1/E1, T3/E3, BB, LTE.
• Assist in network troubleshooting and provide input for root cause analysis for network related outages.
• Manage and control a test and turn-up bridge required for service activation.
• Accurate documentation of activation activities, notes, client communication, etc.
• Coordination of bridge calls, communication to engage resources and vendors to resolve issues.
• Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees