Lead Engineer - ServiceNow Admin

United Airlines•Chicago, IL

1d•$102,220 - $133,194

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Requirements

Bachelor's degree in Computer Science or relevant field
3+ years IT experience
Development experience on the ServiceNow platform
Experience in Agile delivery methodology
Strong verbal and written communication skills
Must be able to work independently as well as in a team setting
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

ServiceNow Certifications
ITIL Certification
2+ years working with ServiceNow Field Services or Asset Management Modules

Responsibilities

Configure and implement all aspects of ServiceNow FSM module including developing and automating workflows using designer, business rules, script includes and other tools.
Customize and enhance the FSM Agent experience, build and maintain integrations between ServiceNow FSM, ITAM, ITSM and other internal or third-party systems.
Plan & Design solutions after requirements are gathered, look for improvements and enhancement opportunities.
Provide technical expertise and troubleshooting for complex issues related to ServiceNow functionality, integrations, and performance.
Ensure that all development work adheres to established coding standards and best practices.
Participate in ServiceNow platform upgrades and stay current on new platform features and best practices.