Lead Engineer Identity

Computershare•Jersey City, NJ
•$100,000 - $149,000•Hybrid

About The Position

The Lead Engineer Identity sits within the CTO group under Global Infrastructure Engineering and focuses on strategy, implementation, and advanced support. The role leads the strategy and execution of modern digital workplace identity solutions, driving M365 transformation and improving employee productivity and collaboration while aligning technology with business needs to create a flexible, user-centric global workspace. The role oversees the design, implementation, and maintenance of workspace identity services, including Entra ID, Active Directory, Conditional Access, MFA, identity lifecycle, SSO, Managed Identities, and Enterprise Applications. It defines and executes identity strategy, ensures directory services are effectively designed and integrated, partners with executives and cross-functional teams, leads change and adoption, tracks performance and user feedback, and ensures compliance and security standards are met. The position also mentors Identity engineers and Operations team members and promotes learning, experimentation, and knowledge sharing. The Lead Engineer manages a prioritized product backlog, applies agile practices to deliver incremental value, coordinates with stakeholders and release teams, manages vendor relationships, and communicates performance, impact, and ROI to stakeholders. The role is based in the Jersey City office at least three days per week, with flexibility to work from home for part of the week.

Requirements

  • Deep understanding of directory services, Entra ID—including PIM, Conditional Access, MFA, identity lifecycle, Managed Identities, and Enterprise Applications—and Active Directory in a global enterprise.
  • Strong knowledge of Zero Trust identity solutions, such as Conditional Access, Passwordless, and Windows Hello.
  • Experience with SAML configuration, claims, attribute mappings, and identity federation.
  • Understanding of API integrations and governance within M365/Azure.
  • Understanding of Entra MFA and authentication methods, including OTP, Passwordless, Tokens, and FIDO.
  • Strong expertise in Agile/Scrum practices, facilitation, and negotiation.
  • Deep domain knowledge of workspace identity systems and ability to apply and share industry best practices.
  • Solid understanding of cross-functional team dynamics and stakeholder engagement.
  • Experience managing and mentoring teams, ensuring quality delivery, and contributing to large-scale continuous improvement initiatives.
  • Ability to drive change in complex environments, manage dependencies, and deliver business outcomes.
  • Excellent communication, collaboration, and influencing skills, with the ability to build relationships, challenge constructively, and respond effectively.

Nice To Haves

  • Azure DevOps experience or use of automation platforms.
  • Understanding of modern device management and user experience management fundamentals, including the M365 suite and Intune.
  • Degree or professional qualifications.
  • Agile certification, such as BCS Foundation in Agile.

Responsibilities

  • Define and execute a global, user-centric workspace identity strategy aligned with business goals.
  • Develop and leverage user personas to ensure solutions meet diverse user needs.
  • Oversee implementation and continuous optimization using feedback and performance data.
  • Track KPIs and report on performance, impact, and ROI to stakeholders.
  • Communicate with senior leadership, translating technical concepts into business value.
  • Identify and adopt emerging technologies to enhance employee experience.
  • Lead change management initiatives, including training and user adoption.
  • Manage vendor relationships to ensure optimal delivery and support.
  • Prioritize initiatives using value-based decision-making.
  • Manage and maintain a prioritized product backlog aligned with business value.
  • Apply agile practices to deliver incremental value and respond to changing needs.
  • Collaborate with stakeholders and release teams to ensure timely delivery.
  • Oversee the design, implementation, and maintenance of modern workspace identity services, including Entra ID, Active Directory, Conditional Access, MFA, identity lifecycle, SSO, Managed Identities, and Enterprise Applications.
  • Ensure directory services are designed, implemented, and integrated effectively in alignment with business goals.
  • Partner with executives and cross-functional teams, including IT, HR, and Facilities, to align initiatives with business strategy.
  • Ensure solutions meet regulatory and security standards in collaboration with InfoSec teams.
  • Mentor Identity engineers and Operations team members, fostering learning, experimentation, knowledge sharing, increased ownership, and consistent delivery of high-quality outcomes.

Benefits

  • Paid parental leave.
  • Flexible working.
  • Paid time off and observed holidays.
  • Medical, dental, and vision plans.
  • 401k matching.
  • Ability to set aside salary to purchase company shares.
  • Tax-advantaged flexible spending plans, including healthcare, dependent care, and commuter plans.
  • Short- and long-term disability benefits.
  • Life insurance and supplemental life insurance.
  • Health and wellbeing rewards that can be tailored to support the employee and family.
  • A caring and inclusive culture and opportunities for professional growth.
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