Lead End User Support Engineer (Hybrid)

Anoka County • Anoka, MN

21h • $79,789 - $111,696 • Hybrid

About The Position

The Anoka County Information Technology Department’s mission is to align and deliver cost-effective technology strategies and services in partnership with County divisions, departments and offices, other local jurisdictions, and the public. The department has an immediate opening for a Lead End User Support Engineer who will perform various duties. Some of the critical responsibilities of this position include engineering and administering the County’s Windows endpoint platform; supporting domain, directory, and authentication services; administering Microsoft 365 client applications and services; and providing escalated support for virtual desktop infrastructure. This is a full-time, exempt, hybrid position. Interviews will take place the week of October 12th, 2026, for those selected to move forward in the hiring process.

Requirements

• Requires a bachelor’s degree and at least 6 years (2,080 annual hours) of job-related experience.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
• Windows and macOS endpoint platform: Experience administering enterprise endpoint management platforms such as Microsoft Configuration Manager (MECM/SCCM), Microsoft Intune, and Jamf Pro, with primary emphasis on Windows, including co-managed configurations, operating system deployment and provisioning, automated device enrollment through Apple Business Manager, feature and security update servicing, application packaging and deployment, configuration profile and policy management, driver, firmware, and BIOS management, third-party patching, endpoint encryption such as BitLocker and FileVault, and automation through PowerShell and shell scripting.
• Mobile device and application management: Experience administering Microsoft Intune mobile device management for iOS and iPadOS, and mobile application management for iOS, iPadOS, Android, including enrollment, compliance, and app protection policies.
• Domain, directory, and authentication services: Experience administering Active Directory Domain Services and Microsoft Entra ID in a hybrid identity environment, including device join methods, directory synchronization, Group Policy design and deployment, login script management, and modern authentication methods such as multifactor authentication, Windows Hello for Business, and FIDO2 passkeys.
• Microsoft 365 client administration: Experience administering Microsoft 365 client applications and services, including Microsoft 365 Apps for enterprise deployment and update channel servicing, OneDrive for Business, Microsoft Teams, and Outlook client configuration.
• Virtual desktop infrastructure: Experience supporting virtual desktop and published application environments such as Azure Virtual Desktop, Windows 365, Citrix, or VMware Horizon, including profile and image management and escalated session troubleshooting.

Nice To Haves

• Degree in Computer Science, Computer Engineering, Information Technology or related field.
• Experience in computer hardware, software, mobile devices, server and network system administration.
• Experience with word processing, spreadsheets, database, email and Windows based application software.
• Ability to communicate technical information to non-technical audiences.
• Ability to provide individual or small group instruction and training in the use of computer products.
• Preferred licenses/certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102); Microsoft 365 Certified: Administrator Expert (MS-102); Jamf Certified Tech (Jamf200) or Admin (Jamf 300), CompTIA A+, Network+, or Security+; or ITIL Foundation.

Responsibilities

• Lead processes to ensure all enterprise desktop engineering systems perform reliably, efficiently, and securely.
• Research and recommend emerging enterprise level technologies that support end user needs.
• Lead technical discussions regarding existing and new solutions. Recommend strategies to meet future end user technology needs.
• Procure, design, develop, implement, and administer enterprise level end user technology.
• Lead enterprise project initiatives and meet deliverables, including project plans and scheduled with resource estimates.
• Establish policies, procedures, processes and documentation for computers, mobile devices, operating systems, end user productivity applications, auditing, configuration management, anti-malware, third-party patching, mobile device management and virtual desktop technologies.
• Determine standards to ensure all systems remain functional, reliable and secure.
• Act as an escalation point for the most complex technology issues partnering closely with network and systems engineers.
• Ensure routine maintenance is provided on hardware and software. Ensure systems and workstations are compliant with organizational policies and security standards.
• Receive referrals from help desk support and troubleshoot, diagnose and resolve more complex operating errors.
• Provide leadership, coaching, and/or mentoring to a subordinate group, and may act as a lead providing daily work direction and managing timeline of weekly activities depending on assignment.
• Participate in a rotating on-call schedule providing after-hours escalation and support for critical end user technology, responding within established service level expectations.

Benefits

• 24 days of paid flexible time off
• up to 12.5 paid holidays
• Comprehensive insurance, including medical, dental, vision, flex benefits and more
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level