Lead Emergency Services Dispatcher
About The Position
Distributes and balances the workload among employees in accordance with established workflow or job specialization, assuring timely completion of dispatch activities. Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers. Operates and maintains all Dispatch Call Center equipment, including the National Crime Information Center (NCIC) System to obtain criminal background information. Prepares and maintains reports and records relating to emergency responses.
Requirements
- Must be a U.S. citizen
- Tour of Duty: Subject to Shift Work - Night Shift from 10PM to 6AM.
- Security Requirements: Non-Critical Sensitive
- Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
- Fair Labor Standards Act (FLSA): Non-Exempt
- Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
- Recruitment Incentives: Not Authorized
- Bargaining Unit Status: Yes
- Answering 911 calls.
- Working with emergency services dispatch equipment.
- Interpreting pertinent laws and regulations related to emergency calls and dispatching services.
- Monitoring multiple types of emergency equipment simultaneously.
- Documenting accurate information into appropriate databases.
- Incumbent must successfully complete any and all required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of being placed in this position. Failure to do so may result in removal from federal service.
- Within one year, incumbent must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification.
Responsibilities
- Distributes and balances the workload among employees in accordance with established workflow or job specialization, assuring timely completion of dispatch activities.
- Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers.
- Operates and maintains all Dispatch Call Center equipment, including the National Crime Information Center (NCIC) System to obtain criminal background information.
- Prepares and maintains reports and records relating to emergency responses.
Benefits
- A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
National Security and International Affairs
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
