Lead Emergency Department Registrar

Cooper University Hospital•Camden, NJ

1d•Onsite

About The Position

Responsible for the monitoring of registration functions (such as registration, insurance verification, patient safety and compliance, revenue collections, resource referrals, and customer service) in a fast paced, high volume Emergency Department that provides 24/7 service. Handles the processing of daily cash deposits, analyzes denials, converts liability self pay accounts to commercial insurance, and supports with discharge coordination. Assists with downtime maintenance and new hire training, Resolve issues within the department in the absence of the supervisor.

Requirements

Two (2) years registration experience in a Level 1 Trauma facility, Hospital Emergency Department or high-volume outpatient medical office.
Knowledge of medical insurance products and benefits, state and federal medical assistance programs, authorization and referral requirements, and collection of copays.
Proficiency in Flowcast scheduling, registration and visit management, and EPIC ED application.
Excellent customer service, communication and interpersonal skills.
Ability to conduct patient interviews with thoroughness and accuracy under stressful conditions.
Ability to multitask in busy, high-volume environment.
Computer proficiency necessary.
Solid understanding of EMTALA, HIPAA and Joint Commission regulations relating to patient access and emergency room registration.
Must satisfactorily complete Cooper IDX training program to include Registration, Visit Management, Eligibility and FSC selection.

Nice To Haves

Medical terminology knowledge preferred.

Responsibilities

Monitoring of registration functions (registration, insurance verification, patient safety and compliance, revenue collections, resource referrals, and customer service) in a fast-paced, high-volume Emergency Department.
Processing of daily cash deposits.
Analyzing denials.
Converting liability self-pay accounts to commercial insurance.
Supporting with discharge coordination.
Assisting with downtime maintenance and new hire training.
Resolving issues within the department in the absence of the supervisor.